Customer Service Co-Ordinator

2 days ago

Cork, Cork, Ireland Smurfit Kappa Full time
Overview

Join to apply for the Customer Service Co-Ordinator role at Smurfit Westrock.

Smurfit Westrock Cork is seeking a proactive and customer-focused individual to join our team as a Customer Service Co-Ordinator. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering exceptional service. The successful candidate will be a key link between our customers and internal departments, ensuring smooth communication and efficient order management.

The Role

We are looking for someone who:

  • Delivers a consistently high level of customer service to both customers and Customer Solutions Managers.
  • Acts as a key liaison between internal departments (Operations, Quality, Maintenance, Sales, and Dispatch) to ensure seamless service delivery.
  • Supports the team in achieving optimal performance in cost efficiency, service levels, and responsiveness to customer needs.
  • Manages the full order process.
  • Handles customer complaints professionally.
  • Manages customer pricing and invoice queries in a timely and accurate manner.
  • Coordinates the completion of enquiry forms for new customer specifications.
  • Oversees the customer sample approval process, ensuring all samples are signed off prior to order placement.
  • Supports Vendor Managed Inventory (VMI) processes and meets specific customer stock requirements.
  • Requests and manages materials for traded products as needed.
  • Conducts customer site visits to strengthen relationships and identify opportunities for service improvement.
  • Collaborates with internal teams to continuously improve service delivery and customer satisfaction.
Key Competencies / Qualifications / Requirements
  • Minimum of 5 years' experience in a customer service or internal sales role, preferably within a manufacturing or B2B environment
  • Third-level degree in Business, Communications, or a related field or equivalent experience
  • Fluent English, both verbal and written
  • Excellent communication skills, both verbal and written, with the ability to build strong relationships with customers and internal teams
  • Strong IT proficiency, including experience with order processing systems and Microsoft Office Suite
  • Proven ability to work independently and collaboratively within a team environment
  • High level of attention to detail, with strong organisational and time management skills
  • A solutions-oriented mindset, with the ability to think critically and resolve issues efficiently
  • Demonstrated innovative thinking, with a proactive approach to improving processes and enhancing customer experience
  • Flexible and adaptable, with a willingness to learn and grow—training will be provided
What We Offer
  • Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
  • Ongoing training and development opportunities
  • 24/7 confidential support for you and your family
  • Flexible working options and family-friendly policies
  • Guaranteed interview for candidates meeting essential criteria

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