Customer Service Co-Ordinator

4 weeks ago

Cork, Cork, Ireland Smurfit Kappa Full time
Overview

Join to apply for the Customer Service Co-Ordinator role at Smurfit Westrock.

Smurfit Westrock Cork is seeking a proactive and customer-focused individual to join our team as a Customer Service Co-Ordinator. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering exceptional service. The successful candidate will be a key link between our customers and internal departments, ensuring smooth communication and efficient order management.

The Role

We are looking for someone who:

  • Delivers a consistently high level of customer service to both customers and Customer Solutions Managers.
  • Acts as a key liaison between internal departments (Operations, Quality, Maintenance, Sales, and Dispatch) to ensure seamless service delivery.
  • Supports the team in achieving optimal performance in cost efficiency, service levels, and responsiveness to customer needs.
  • Manages the full order process.
  • Handles customer complaints professionally.
  • Manages customer pricing and invoice queries in a timely and accurate manner.
  • Coordinates the completion of enquiry forms for new customer specifications.
  • Oversees the customer sample approval process, ensuring all samples are signed off prior to order placement.
  • Supports Vendor Managed Inventory (VMI) processes and meets specific customer stock requirements.
  • Requests and manages materials for traded products as needed.
  • Conducts customer site visits to strengthen relationships and identify opportunities for service improvement.
  • Collaborates with internal teams to continuously improve service delivery and customer satisfaction.
Key Competencies / Qualifications / Requirements
  • Minimum of 5 years' experience in a customer service or internal sales role, preferably within a manufacturing or B2B environment
  • Third-level degree in Business, Communications, or a related field or equivalent experience
  • Fluent English, both verbal and written
  • Excellent communication skills, both verbal and written, with the ability to build strong relationships with customers and internal teams
  • Strong IT proficiency, including experience with order processing systems and Microsoft Office Suite
  • Proven ability to work independently and collaboratively within a team environment
  • High level of attention to detail, with strong organisational and time management skills
  • A solutions-oriented mindset, with the ability to think critically and resolve issues efficiently
  • Demonstrated innovative thinking, with a proactive approach to improving processes and enhancing customer experience
  • Flexible and adaptable, with a willingness to learn and grow—training will be provided
What We Offer
  • Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
  • Ongoing training and development opportunities
  • 24/7 confidential support for you and your family
  • Flexible working options and family-friendly policies
  • Guaranteed interview for candidates meeting essential criteria

#J-18808-Ljbffr

  • Administrative Co-Ordinator

    4 weeks ago

    Cork, Cork, Ireland PFH Technology Group Full time

    OverviewPFH Technology Group is hiring an Administrative Co-Ordinator to join the End User Compute team.The primary roles and responsibilities of the End User Compute Team are:- Device Deployment and Configuration- Break/Fix Support and Repairs- User Support and Troubleshooting- Asset Management and TrackingResponsibilities- Schedule appointments for the...

  • Administrative Co-Ordinator

    4 weeks ago

    Cork, Cork, Ireland PFH Technology Group Full time

    OverviewPFH Technology Group is hiring an Administrative Co-Ordinator to join the End User Compute team.The primary roles and responsibilities of the End User Compute Team are:Device Deployment and ConfigurationBreak/Fix Support and RepairsUser Support and TroubleshootingAsset Management and TrackingResponsibilitiesSchedule appointments for the installation...

  • Proposal/Contracts co-ordinator

    4 weeks ago

    Cork, Cork, Ireland OpenText Full time

    OverviewJoin to apply for the Proposal/Contracts co-ordinator role at OpenText. OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of their corporate culture. As a member of the team, you will partner with leading companies, tackle complex issues, and contribute to projects that shape...

  • Fleet & Service Co Ordinator

    4 weeks ago

    Cork, Cork, Ireland Kearys Full time

    OverviewKearys Motor Group is Ireland's largest family-owned motor group, with 13 dealerships in Dublin, Cork and Limerick.Our people come first, as we strive to recruit and retain the best people to meet our customers' high expectations when buying and servicing their car, bike or van from Kearys.With award-winning sales staff, dedicated financial advisors,...

  • Customer Service Advisor

    3 weeks ago

    Cork, Cork, Ireland Capita Full time

    Customer Service Advisor page is loaded## Customer Service Advisorremote type: Hybrydowylocations: Little Island: Corktime type: Zatrudnienie w pelnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10114034 Join Capita Ireland as a Customer Service Advisor – Hybrid Role in Little Island, CorkLocation Requirement: To be eligible, you must...

  • HV Site Supervisor – Co. Cork

    4 weeks ago

    Cork, Cork, Ireland Kirby Group Engineering Full time

    OverviewHV Site Supervisor – Co CorkPermanent position available with a considerable portfolio of works for the next 5+ years.Build your career by assisting in the delivery of leading-edge engineering projects.Work with a vibrant, agile and multi-functional team in delivering projects on time, safely, to budget and to the required quality standards.Benefit...

  • HV Site Supervisor – Co. Cork

    4 weeks ago

    Cork, Cork, Ireland Kirby Group Engineering Full time

    3 days ago Be among the first 25 applicantsHV Site Supervisor – Co CorkPermanent position available with a considerable portfolio of works for the next 5+ years.Build your career by assisting in the delivery of leading-edge engineering projects.Work with a vibrant, agile and multi-functional team in delivering projects on time, safely, to budget and to the...

  • Proposal/Contracts co-ordinator

    3 weeks ago

    Cork, Cork, Ireland OpenText Full time

    OverviewOpentext - The Information CompanyOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to...

  • Customer Service

    3 weeks ago

    Cork, Cork, Ireland Grafton Group Full time

    OverviewOnline Sales/Customer Service – CORK BUILDERS PROVIDERS LTDPart of Grafton Group Plc, The Chadwick's Group is the market leader in the builder's merchanting industry in the Republic of Ireland Part.Main brands include Chadwicks, Cork Builders Providers, Davies, Telfords.In addition, and through organic growth and acquisitions the Group have...

  • Customer Service

    4 weeks ago

    Cork, Cork, Ireland Grafton Group Full time

    OverviewOnline Sales/Customer Service – CORK BUILDERS PROVIDERS LTDPart of Grafton Group Plc, The Chadwick's Group is the market leader in the builder's merchanting industry in the Republic of Ireland Part. Main brands include Chadwicks, Cork Builders Providers, Davies, Telfords. In addition, and through organic growth and acquisitions the Group have...