Reservations Agent
2 weeks ago
The Montenotte is a proud member of the prestigious, Small Luxury Hotels of The World
We are Certified a Great Place to Work 2025 as part of Failte Ireland's Employer Excellence Programme.
Our Values are Passion, Ambition, Integrity, and Courage as we journey towards our Vision of being the Leading, Independent, Urban Resort Hotel in Ireland.
Property summary:
- 107 stylish guestrooms and suites and 26 self-catering Residences.
- Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city.
- Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guests
- The Gallery Suite - a private meeting and banqueting suite for up to 60 guests
- Bellevue Spa - a luxurious award-winning spa with six treatment rooms, offering a range of rejuvenating, holistic and relaxing treatments, with product ranges Grown Alchemist & Dermaviduals.
- Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitness
Main Responsibilities:
- Processing of reservations, cancellations and modifications promptly.
- To handle guest enquiries relating to the hotel including reservations, dining, and general queries in a competent and efficient manner.
- To respond to all Guests/prospective guests enquiries by email in a professional, efficient and friendly manner.
- To be able to describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered.
- To proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve upsell e.g. upgrades, dinner, activities etc. are maximized.
- To carry out all duties in line with departmental Standards Manual.
- To have a thorough knowledge and understanding of all standards of performance and delivery within the Rooms department.
- Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.
- To be fully aware of any menu updates, hotel promotions, corporate promotions or special events.
- To be knowledgeable and informed about the introduction of products.
- To answer the switchboard in a friendly & engaging manner, directing calls appropriately
The Montenotte offers a variety on employee benefits, including:
- World class employee changing facilities and a stylish employee restaurant Croi.
- Bespoke Montenotte uniforms for all guest-facing employees.
- Group discount HSF Health Plan.
- Learning & development opportunities.
- Career guidance & coaching.
- Culinary apprenticeships.
- Trainee management development programmes.
- Internships & work placement opportunities.
- Graduate development programmes.
- Employee wellness programmes.
- Trained mental health first aiders & an employee assistance programme.
- A free meal in our employee restaurant Croi while on duty.
- Free use of the Motion Health Club with facilities including:
- Free weekly employee exercise class every Thursday morning.
- Access to personal training & fitness assessments.
- 25% discount off food in Panorama.
- 25% discount off spa treatments at Bellevue Spa.
- Access to the cycle to work scheme.
- Access to the travel pass scheme.
- Employee engagement and recognition programmes.
- Referral reward scheme.
- Opportunities to participate in sustainability and health & safety opportunities.
- #MPeople events.
- #MPeople sporting activities.
- #Mpeople community engagement with our local community & our charity partner, Pieta.
-
Reservation Agent
2 weeks ago
Cork, Cork, Ireland The iNUA Hotel Collection Full timeRadisson BLU hotel, Athlone - Reservation Agent - Join Our Welcoming TeamDo you enjoy exceeding guest expectations and creating memorable experiences? Are you organised, detail-oriented, and thrive in a fast-paced environment?If so, we invite you to apply for the exciting opportunity to join our team as a Reservation Agent at our hotel, part of The iNUA...
-
Reservations Agent
4 weeks ago
Cork, Cork, Ireland RedChair Recruitment Full timeRed Chair Recruitment are currently recruiting for an experienced Reservations Agent for one of our well established clients based in South Kerry.The main responsibilities for the role are to assist with the everyday reservations and bookings for an established golf course which will include managing all inquiries, planning and organising all aspects of...
-
Reservations Agent
2 weeks ago
Cork, Cork, Ireland Doyle Collection Ltd. Full timeContract: PermanentSalary: Competitive Salary & Great BenefitsIf you want to be part of a friendly team that takes pride in their work and thrives on making our guests happy, this opportunity to join our Front Office team is perfect.With your impressive knowledge of our hotel, facilities, local area and more, as a Reservations Agent, you will be the friendly...
-
Group Reservations Agent
2 days ago
Cork, Cork, Ireland Trigon Hotels Full time1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Location: Central Reservations Office, Cork Airport Hotel, Cork Airport, Co. Cork T12 RPP9Employer: Trigon Hotels - Cork Airport Hotel | Cork International Hotel | Metropole Hotel.Description of Role:We are looking for a full-time Group Reservations Agent...
-
Reservations Agent
4 weeks ago
Cork, Cork, Ireland Faithlegg Full timeWorking with the reservations manager and team, the ideal candidate for this role will be a confident, organised person who has excellent attention to detail and excellent guest care. A flexible attitude towards working hours is essential as midweek and weekend work is involved.The Role:Working with the reservations team to delivery excellent guest care,...
-
Expert Reservation Agent
2 weeks ago
Cork, Cork, Ireland beBeeReservation Full timeWe are currently seeking a highly skilled Reservation Expert to join our team.The successful candidate will be responsible for delivering exceptional customer service and providing a seamless booking experience for our guests.This role requires the ability to manage and maintain accurate records, ensuring all reservations are up-to-date and efficiently...
-
Reservations Supervisor
4 weeks ago
Cork, Cork, Ireland RedChair Recruitment Full timeRed Chair Recruitment are currently looking for an experienced Reservations Supervisor for one of our clients, a 4* hotel based in Tralee, Co. Kerry.This role is a 8-12 week full time contract.You will be the first point of contact for guests and play a crucial role in delivering exceptional customer service. While also being responsible for ensuring a...
-
Front Desk Ambassador
2 weeks ago
Cork, Cork, Ireland beBeeReservation Full timeReservations Agent Job OpportunityWe are seeking an experienced and skilled Reservations Agent to join our team. As a key member of our Rooms department, you will be responsible for handling guest enquiries, processing reservations, cancellations, and modifications in a prompt and efficient manner.Key Responsibilities:Process reservations, cancellations, and...
-
Group Sales and Accommodation Specialist
24 hours ago
Cork, Cork, Ireland beBeeReservations Full timeWe are seeking a Group Reservations Agent to join our team in the Central Reservations Office based in Cork Airport Hotel. This role will suit an organized person who enjoys learning and working in a fast-paced environment.The successful candidate will work with colleagues, team members, and managers to achieve department and organizational goals.Key...
-
Front Office Coordinator
2 weeks ago
Cork, Cork, Ireland beBeeReservations Full timeJob Description:As a Reservations Agent at our hotel, you will be the friendly voice our guests hear when they want to learn more about staying with us.You will efficiently handle guest reservations, co-ordinating with the front office to ensure smooth check-ins and superior guest experiences.This is an office-based position, requiring comfort with using...