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Working with the reservations manager and team, the ideal candidate for this role will be a confident, organised person who has excellent attention to detail and excellent guest care. A flexible attitude towards working hours is essential as midweek and weekend work is involved.
The Role:
Working with the reservations team to delivery excellent guest care, ensuring that the switchboard operation is delivered in an efficient and professional manner at all times while assisting in the day to day running of the reservations office, the successful candidate will be required to:
- Ensure a professional, friendly and courteous service to all guests;
- Work varying shifts 5 days over 7;
- Promote the facilities and services on offer by the resort;
- Ensuring that service is delivered in accordance with agreed standards;
- Ensure that bookings for the outlets are accurately taken using the relevant system;
- Ensure that all information is communicated to the relevant party(parties) in a timely manner;
- To develop a strong working relationship with colleagues in your department and related departments.
- Min of 2 years experience in a similar role;
- Excellent Communication (written and oral) and Interpersonal skills;
- Computer literacy with proficiency in Microsoft essential;
- Exceptional Guest Care and superb attention to detail;
- Self-motivated, trustworthy, enthusiastic & polite;
- The ability to complete projects/task within agreed timeframe;
- Opera Fidelio and knowledge of channel management/revenue management tools a distinct advantage;
- The ability to upsell all department across the resort;
- Ability to use own initiative and to work as part of the team;
- Well groomed & neatly presented.
