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Hotel Reservation Expert

2 weeks ago

Cork, Cork, Ireland beBeeHospitality Full time
Reservations Agent Role Overview

Are you passionate about delivering exceptional guest experiences? Do you have a knack for ensuring seamless stay reservations and check-ins? As a Reservations Agent, you will be the friendly voice our guests hear when inquiring about staying with us. Your impressive knowledge of our hotel facilities, local area, and more will shine through as you efficiently handle guest reservations, coordinating with the front office to guarantee smooth check-ins and outstanding guest satisfaction.

Key Responsibilities:
  • Deliver exceptional customer service and support to guests via phone, email, and other communication channels.
  • Efficiently handle guest reservations, ensuring accurate and timely processing.
  • Coordinate with the front office team to guarantee seamless check-ins and maintain high standards of guest satisfaction.
  • Develop and maintain in-depth knowledge of our hotel facilities, local attractions, and services.
Required Skills and Qualifications:

To succeed in this role, you must possess the following skills and qualifications:

  • Passion for Hospitality: A genuine enthusiasm for delivering exceptional guest experiences.
  • Excellent Customer Service Skills: The ability to provide tailored support and resolve issues efficiently.
  • Enthusiastic and Motivated Individual: A proactive approach to work, with a drive to continuously improve processes and outcomes.
Benefits:

As a valued member of our team, you can expect:

  • 30 days of holiday, increasing to 35 with length of service.
  • Free meals on duty and breakfast to get your day started.
  • Discounted hotel rooms in the UK, Ireland, and USA for you, your family, and friends.
  • 50% off food when dining with the Doyle Collection.
  • Great location with easy access to public transport.
  • In-house training team dedicated to your personal development.
  • Reward and recognition programs.
  • Save money with our Cycle to Work scheme and plan for your future with our pension.
  • Staff summer parties, Christmas parties, and regular team get-togethers.
  • Refer a Friend Bonus Scheme.
Others:

At our hotel, we pride ourselves on creating a culture where everyone feels valued and respected. We believe that diversity is key to our success, and we're committed to providing equal opportunities for all team members to thrive and grow.