Information Hub Assistant

3 weeks ago

Dublin, Dublin City, Ireland BIMM University Full time
Overview

Join to apply for the Information Hub Assistant role at BIMM University.

At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

Role

As Information Hub Assistant you will be the friendly face of our campus as well as the first point of contact for students, staff, and visitors, providing essential information and directing them to the right resources.

Responsibilities
  • Frontline Service: Greet students, staff, and guests at the Campus Information Hub desk, ensuring everyone feels welcome.
  • Maintain a Professional Environment: Keep the reception area clean, tidy, and professionally presented.
  • Security Protocols: Implement security measures, including issuing and monitoring ID cards for students, staff, and visitors, and maintaining a record of all visitors on campus.
  • Respond to Enquiries: Provide excellent first-line responses to student enquiries in person, by phone, or by email, triaging efficiently and directing them to appropriate resources.
  • Collaboration: Work closely with all on-campus departments to ensure the Information Hub serves as a comprehensive resource for students, with up-to-date information.
  • Administrative Support: Assist college teams with administrative tasks as needed.
Qualifications
  • A good level of general education, including English and Maths.
  • Previous experience in a customer service and/or administrative role.
  • The ability to work independently while also being a cooperative team player.
  • A positive attitude with a proactive approach to supporting students, with a friendly and empathetic demeanour.
  • Exceptional organisational skills and the ability to manage multiple priorities.
  • Professional communication skills, both verbally and in writing.
Why BIMM University?

We are a values led organisation, meaning our core values underpin all that we do: In addition to joining a committed and dedicated team, you will have access to:

  • 24 days holiday per year (FTE)
  • Cycle to work scheme

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Higher Education

Location: Dublin, Ireland

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