Sr. Product Support Specialist

3 weeks ago

Dublin, Dublin City, Ireland FyrFly Venture Partners Full time
Sr. Product Support Specialist
  • ID: 2025-24676
  • Category: Customer Service
  • Position Type: Full Time
  • Location: IE-Dublin-Swords
About Blackhawk Network

One4All (part of Blackhawk Network)

One4all is the UK and Ireland's leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it's for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview

Job Title: Senior Product Support Specialist

Contract: 12 Month FTC

Workplace: Hybrid – 2 days in office per week in our Swords (Dublin) Office

Hours: 37.5 Hours

Overview of Role:

We\'re looking for a proactive and detail-oriented team member to support our gift card operations across payments, processors, and product setup. This role involves coordinating with card schemes and suppliers, maintaining BIN records, supporting compliance efforts, and assisting with forecasting and reporting. You\'ll play a key part in ensuring smooth operations and issue resolution across our payment ecosystem.

The ideal candidate has a keen interest or some experience in payments, fintech, or gift card systems, with strong organizational and communication skills. You should be comfortable working with data, eager to learn, and thrive in a fast-paced, collaborative environment.

Responsibilities
  • Processor & Scheme Coordination: Support communications, monitor performance, and track issues with processors and card schemes.
  • Supplier Management: Help manage supplier relationships and monitor performance against SLAs.
  • Product & BIN Support: Assist with BIN setup, product configurations, and maintain accurate documentation.
  • Forecasting & Reporting: Collaborate with Finance and Data teams to support forecasting and reporting on gift card activity.
  • Compliance & Audit Support: Ensure alignment with regulatory and scheme requirements; assist with audits and compliance checks.
  • Issue Tracking & Resolution: Log, track, and help resolve issues with processors and schemes, keeping stakeholders informed.
Qualifications
  • Knowledge & experience in payments, fintech, or gift card operations.
  • Basic knowledge of card schemes and payment processors.
  • Strong organisational skills with attention to detail.
  • Effective communicator, comfortable working cross-functionally.
  • Confident handling data and using reporting tools.
  • Proactive learner with a collaborative and problem-solving mindset.
Benefits
  • Work-Life Balance: 23 Ireland days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
  • Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
  • Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
  • Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
  • Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey at BHN

  • Stage 1: Shortlisting of suitable candidates
  • Stage 2: Screening Call
  • Stage 3: Interview(s) with Hiring Manager(s)
  • Stage 4: Feedback/Hired

Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career

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