Branch Manager

1 week ago

Athlone, County Westmeath, Ireland Europcar Full time
Station Manager - Athlone

Apply remote type Fully on premise locations Athlone time type Full time posted on Posted 2 Days Ago job requisition id JR102408

Job Description

Responsibilities:

  • Assess local market conditions, identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch.
  • Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
  • Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.
  • Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.
  • Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and/or Head of Regional Operations and Sales.
  • Ensure additional sales are monitored and agreed targets are being adhered to.
  • Liaise with necessary teams to ensure ongoing training and improvements are met.
  • Monitor all damage and repairs to agreed targets. Ensure all fleet is serviced and in good working order.
  • Manage overdues and records of follow up. Liaise with appropriate departments.
  • Oversee on-site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, and fuel accounting.
  • Provide training, coaching, development and motivation to bring out the best in each team member.
  • Maintain and enforce HR Policies and Procedures.
  • Conduct yearly appraisals with all staff members by the deadline required by HR.
  • Assist in developing branch and organisational objectives, and also in formulating policies and budgets.
  • Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs.
  • Address customer and employee satisfaction issues promptly.
  • Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations.
  • Ensure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily. Particular emphasis on security and control systems.
  • Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained.

Skills Required:

  • Problem-solving and analytical ability.
  • Strong networking skills.
  • Motivated self-starter, comfortable in a fast-paced environment.
  • Demonstrated integrity and ethical standards.
  • Professional demeanour with "Can Do" attitude.
  • Customer Focused matched to strong commercial sales skills.
  • Effective listening, communication (verbal and written), and negotiating skills.
  • Strong leadership, motivation and managerial skills.
  • Manages time effectively and adapts quickly to changing priorities.
  • Team player who works productively with a wide range of people.
  • Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives.
  • Strong project management and multi-tasking skills.
  • Excellent organisational skills.
  • Demonstrated competency in budgeting, forecasting and planning.
  • Knowledge of Microsoft Office.
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