Client Finance Manager

Overview

Client Finance Manager - Europe role at Sedgwick. By joining Sedgwick, you'll be part of something meaningful and grow your career within our caring culture and strong work-life balance.

Key roles involve leading a team of finance professionals, delivering high-calibre service, and handling all finance transactions relating to Clients Sedgwick supports. The team engages with internal and external stakeholders on payments, bank reconciliations, monthly client statements, and related queries. Cross-training across Finance is encouraged to support personal and professional development and to ensure a robust finance team.

Responsibilities

• Oversee and manage the financial operations and team related to client accounts, ensuring accuracy and compliance with company policies and regulatory requirements.
• Prepare and analyse financial reports and reconciliations for clients, providing insights and recommendations to support decision-making.
• Collaborate with various departments to ensure seamless financial processes and address client-related financial issues and systems' issues.
• Maintain and strengthen client relationships by addressing financial inquiries and providing timely and accurate information.
• Monitor and manage billing and fee collections related to client accounts.
• Implement, maintain and improve internal controls to safeguard client monies and ensure financial data integrity.
• Stay updated with Sedgwick Group trends, financial regulations, and best practices to ensure compliance and efficiency.
• Creation of new accounts on system and with bank.
• Producing, recording, and issuing payments relating to clients, providing insights and recommendations to support decision-making.
• Support and guide client-facing staff in financial discussions, ensuring adherence to established protocols to minimize outstanding debts.
• Monitor client payment responsibilities, provide clear communication, and address concerns sensitively.
• Present detailed debt and financial reports to the management team regularly.
• Reconcile and issue monthly client statements/bordereau.
• Daily/Weekly/Monthly bank reconciliations.
• Liaise with internal and external stakeholders on client account queries.
• Manage stop payments and out-of-date cheques, lodge cheques received, and record banking transitions (inbound/outbound).
• Manage and reconcile all fees due to Sedgwick and oversee the close process and return of funds to clients.
• Cross-train in non-assigned accounts to provide cover for other team members.
• Assist in the Debt Management process within Finance.
• Post journals to the Finance accounting system and process foreign currency payments on client accounts.
• Ensure timely resolution of unresolved client funds issues and engage in Finance Department projects as assigned.
• Ad hoc duties as assigned by the Finance Management Team.

Leadership and Management

• Lead a team of finance professionals and recruit talented individuals.
• Build positive working relationships with shared service centres and the wider international finance community, sharing best practices and adopting a "one team" mindset.
• Supervise and mentor team members; conduct performance evaluations and provide feedback.
• Collaborate with senior management to develop strategic plans and identify opportunities for growth and improvement.

Financial Operations and Accounting

• Oversee end-to-end financial operations related to client accounts, ensuring accuracy and compliance with company policies and regulatory requirements.
• Implement and maintain robust accounting and finance operational processes, including balance sheet reconciliations.
• Collaborate with various departments to ensure effective financial processes.

Qualifications/Skills

• Leaving certificate Accountancy/Business Related 3rd level Qualification and/or commenced a recognised accountancy technician's course is desirable but not essential.
• Insurance qualification APA is desirable but not essential.
• Prior experience within the Insurance industry/client portfolio role desirable but not essential.
• Strong reconciliation/problem solving skills.
• Experience with SUN/SAP accounting system preferable but not essential.
• Experience working within a busy Finance department preferable but not essential.
• Excellent communication and interpersonal skills, both written and verbal.
• Good collaborative skills, able to quickly establish effective internal and external working relationships with key people across different services/functions.
• Calmness and ability to respond effectively under pressure (e.g., in emergencies).
• Ability to meet daily/weekly/monthly deadlines and work flexibly on own initiative and as part of a team.
• Sound knowledge of MS Excel; high attention to detail and process; highly numeric; ability to follow up on unresolved issues promptly.

Personal Attributes

• Proven experience in financial management, preferably within a client-focused environment.
• Strong analytical skills to interpret complex financial data.
• Excellent communication and interpersonal skills to interact with clients and internal teams.
• Proficiency in financial software and Microsoft Office Suite, particularly Excel.
• High attention to detail, strong organizational skills, and ability to manage multiple priorities.
• Ability to work independently and as part of a team, with motivation and enthusiasm.
• Willingness to operate flexible hours and contribute to process improvements and business success.
• Capable of working well in a team environment and showing initiative.
• Proactive approach and alignment with company values.

Short term goals

• Establish a deep understanding of company processes, financial systems, and client relationships.
• Achieve KPIs related to financial management, reporting accuracy, and debt control.
• Build strong relationships with internal teams and clients.
• Contribute to process improvements and demonstrate leadership potential.

Benefits Of Working For Sedgwick In Ireland

• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Health Insurance Scheme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

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