Retention - Sales Advisor

3 weeks ago

Dublin, Dublin City, Ireland Yuno Energy Full time

Join to apply for the Retention - Sales Advisor role at Yuno Energy

The Opportunity

We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at our Yuno Energy head office. This role is better than ever before, with our new and improved salary and commission structure. Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. Working within a sales role is preferable but not essential.

Department: Retention

Employment Type: Full Time

Location: Dublin 18

Compensation: €45,000 / year

Description

We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at our Yuno Energy head office. This role is better than ever before, with our new and improved salary and commission structure Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. Working within a sales role is preferable but not essential.

We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun. If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with Yuno Energy.

Key Responsibilities
  • Help customers to reduce their energy costs and ultimately their costs
  • Help the business to understand why customers are looking to leave so that we can improve our products and services going forward
  • Handle calls from customers who are looking for a better energy offer
  • Manage daily, weekly, and monthly KPIs to maintain performance and customer churn
  • Build friendly customer relationships in order to minimise customer churn
  • Support with mentoring and coaching for our junior sales team
  • Ad hoc phone-based activities as required
  • A suite of Retention tools available to encourage customers to stay with PrepayPower
Skills, Knowledge and Expertise
  • Excellent interpersonal, problem solving and relationship management skills
  • Experience working within a sales role
About This Role
  • Uncapped commission structure
  • Salary 30,000 base and 15,000 bonus (uncapped)
  • Pay per sale incentivisation structure
  • Incentivised Mentoring Programme
  • Realistic progression structure
  • Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation
Benefits
  • Competitive salary & bonus structure
  • Pension Contribution Scheme
  • Discounted Health Insurance Group Scheme with Laya Healthcare
  • TELUS Health Employee Assistance Programme (EAP)
  • Great career progression opportunities in a growing company with strong market growth
  • Fast-paced and friendly team environment
  • Continual training and development
  • Annual leave, increasing with service
  • Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
  • Established CSR, Wellness, and Social Committees, and great social events
  • Refer a Friend Scheme
  • Tax Saver Travel Tickets & Bike to Work Scheme

Yuno Energy is an Equal Opportunity Employer; we believe and treat all our employees, customers, and other stakeholders with dignity and respect.


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