Charlotte Tilbury, Assistant Business Manager, Full Time, Permanent

Overview

Charlotte Tilbury, Assistant Business Manager, Full Time, Permanent — Brown Thomas Arnotts.

Join to apply for the Charlotte Tilbury, Assistant Business Manager, Full Time, Permanent role at Brown Thomas Arnotts.

Get to know us: Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond, with a global footprint across 50 markets and over 2,300 employees globally who are part of the Dream Team making the magic happen. The brand delivers market-leading growth and innovative retail and product launches, underpinned by an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. We're always looking for extraordinary talent to join our success and help drive our limitless ambitions.

Know the Role

The Assistant Business Manager is a true brand ambassador, reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving team performance through motivation. You place customer experience at the forefront of your leadership style, and you collaborate with your Business Manager to support seamless day-to-day operations on counter. Not only do you dare to dream it – you dare to do it.

Know What We're Looking For

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit; be a specialist amongst the retail artistry brands and show genuine enthusiasm and commitment to the Company's performance.
• Lead by example to promote exceptional customer service and create a memorable customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in service and artistry.
• Extend exceptional customer service beyond the in-store experience; drive the customer database for direct marketing opportunities.
• Implement individual and team development plans with regular reviews that encourage two-way feedback and coaching.
• Foster a positive and cooperative in-store culture through team meetings and collaborative management; recognize and celebrate performance.
• Be entrepreneurial in proposing plans, events and other activities to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Know What's In It For You

• Structured induction programme – Charlotte's Magic Academy, with followed training during your first months to ensure red carpet customer experience and understanding of artistry and service expectations.
• Structured career development, with support to explore learning potential and career goals.
• Exclusive product launches and a Charlotte Tilbury Look upon completion of the Academy to become a true brand advocate.
• Access to Tilbury Treats – a rewards platform with discounts on various experiences and services.
• Additional benefits such as life assurance, birthdays off, team sales incentives, and more.

How We Work

Experience is our business: Our customer engagement sets the bar in service and experiential retail, delivering value to customers every time.

We Are More Than Shops: We create enjoyable places to explore, socialise, learn, and be inspired, enriching local communities.

We are Curators: Our curated product range fuels the excitement Brown Thomas Arnotts is renowned for, for special days or everyday moments.

We Care for Our People: Great customer experience starts with a great people experience, nurturing talent and valuing creativity and learning.

We Succeed by Working Sustainably: We are community-focused, cultivating retail environments that are conscious, considerate, and commercial.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Retail

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