Production Support Specialist

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SMBC Group is a top-tier global financial group. Headquartered in Tokyo with a long history, SMBC Group offers a diverse range of financial services including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. The Group provides commercial and investment banking services to corporate, institutional, and municipal clients through its operating companies in the Americas.

SMBC is seeking a Production Support Specialist who has a strong passion for Regulatory Reporting Technology and is interested in building a career at a fast growing and reputable Bank. The Production Support Specialist will gather business requirements from various product stakeholders and lead the development planning of assigned technical products. They will conduct market and technical research and analysis to inform the feature set and performance requirements. This role reports to the Director of Risk & Regulatory Reporting Application.

• Engage in production support as L1/L2 and ensure automated batch processes meet SLAs.
• Address production requests/queries in a timely manner and communicate effectively to Controllers/Users.
• Investigate and resolve incidents, minimizing impact to business operations.
• Daily TWS batch monitoring and escalate delays to upstream systems with stakeholders.
• Analyze issues by understanding logs, running SQL queries, and debugging at a granular level.
• Coordinate with Users and L3 support on day-to-day issues.
• Document support issues and update status on daily scrum.
• Knowledge of Axiom Controller View, Azure Data Factory, and Databricks jobs.
• Knowledge of Microsoft PowerBI, troubleshooting reports, DAX, and PowerQuery.
• Axiom code migration and validation of reports in UAT/Prod; participate in regression testing for regulatory reporting code migrations.
• Follow incident management processes and ensure timely resolution.
• Strong SQL and PL/SQL programming skills; hands-on experience with SQL scripting, UNIX, and shell scripting.
• Excellent interpersonal and communication skills; ability to work with geographically distributed and culturally diverse teams.

• 3–5 years of experience in IT, preferably in banking or financial services.
• Strong knowledge of job scheduling tools like TWS.
• Experience with SQL, Unix/Linux commands, and scripting (Shell, Python, etc.).
• Experience with IBM ETL DataStage, Denodo, Oracle SQL Developer, SQL Server Management Studio, and JIRA.
• Understanding of incident, problem, and change management processes (ITIL).
• Excellent verbal and written communication skills; ability to explain technical issues to non-technical audiences.
• Strong documentation and reporting abilities; self-motivated and disciplined.
• Ability to work in a team environment and demonstrate leadership when needed.
• Ability to prioritize multiple tasks and maintain personal accountability.

SMBC's employees participate in a hybrid workforce model that allows working from home and from an SMBC office. Candidates should live within a reasonable commuting distance of their office. Specific hybrid work schedules will be discussed during the interview process. SMBC provides reasonable accommodations during candidacy for applicants with disabilities. If you need an accommodation, please email

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Banking, Financial Services, IT Services and IT Consulting