Reservations Agents
6 days ago
Overview Of The Role
- Working schedule is from Monday - Sunday along with a variety of shifts available; however, due to the nature of our business, flexibility is required.
- Answering all reservation inquiries via telephone, online, and third-party websites.
- Achieving the best possible room rate and ensuring that budgets are adhered to and sales targets are met.
- Handling all guest queries in a helpful and timely manner.
- Updating the reservation system daily.
- Generating daily, weekly, and monthly reports.
- Working with Senior Management/Sales Team in maximizing revenue by practicing strong yield management.
- Have high literacy in computer skills; previous experience using Opera Cloud would be an advantage.
- Possess excellent communication skills and be highly organized.
- Must be a fluent English speaker.
- Must have a minimum of 2 years' experience in customer service and/or the hotel industry.
- Full on-the-job training provided.
- Free Leisure Centre Access.
- Pension Scheme after 6 months.
- Wellness Programme.
- Competitive Salary.
- Dromoland Castle Hotel is certified as a Great Place To Work.
Please note, we are only accepting applications from persons who have the permission/right to live and work without restriction in Ireland.
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