Reservations Agent

2 weeks ago

Cork, Cork, Ireland Fota Island Resort Full time

Whether in our kitchens, dining rooms, event venues, accommodation or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members. Fota Island Resort are currently recruiting for a Reservations Agent to join our team

This role is a part time role which requires predominantly working weekends.

Staff Benefits Include
  • Discount on Dining options of up to 50%
  • Reduction of accommodation for family and friends
  • Discount for Spa treatments and products
  • Use of Health Clubs
  • Staff Dining Facilities
  • Wellness Days
  • Service Awards
  • Company Funded Educational Programmes
  • Staff Parking
What We Are Looking For
  • Fluent English
  • Knowledge of Opera property management system desirable
  • Excellent Customer Service Skills
  • Report Writing, Data Analysis, and strong Administration Skills
  • Good E-mail etiquette and Telephone manner
  • Previous experience/Training in a similar role desirable
  • Good Knowledge of the Local area
  • Excellent Oral and Written Communication
  • Leaving Certificate or equivalent preferred
  • Intermediate Computer Skills
Requirements
  • Daily use of Opera cloud system
  • Display excellent Customer Care Skills and respond quickly and proactively to guest queries and concerns
  • Ability to perform well within a fast-paced environment
  • Seek opportunities to upgrade or sell additional services to guests
  • Display strong communication skills both verbal and written
  • Manage all the systems involved in the sale of rooms.
  • Effectively manage time ensuring the completion of all pre-set tasks daily.
  • Project a pleasant, positive and professional image to all contacts at all times.
  • To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame.
  • To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of the total Resort facilities.
  • To ensure that you maximise yield through occupancy and rate.
  • To liaise with reception to resolve any queries from guest billing.
  • To process no shows on a daily basis ensuring that this revenue is recorded and captured.
  • To ensure that all reservations backup is filed and kept in a neat, organised manner and is copied to all relevant department.

Our individual Reservations Agents perform a crucial role in the organisation as they often present the first point of contact with potential guests and are therefore required to present The Fota Collection in a positive, efficient and professional manner. They must have the ability to build and grow their knowledge and understanding of every aspect of the Collection's facilities and crucially, be able to convert accommodation, golfing, spa and other enquiries into confirmed bookings.

If you are seeking a rewarding career that involves first-rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining Fota Resort.

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