Insurance Client Executive

Insurance Client Executive - Munster Region

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We are seeking a talented and pro-active individual to join our team at Marsh Ireland as a Client Executive. This role can be based in our Cork or Limerick offices. It is suitable for someone with a strong background in Corporate or Commercial insurance, who has worked in a Client Executive or Broking type role or within the Commercial Underwriting sector and is looking to move into a new and exciting role within an established, market-leading insurance broker.

What you will do

• As a key stakeholder in delivering business success, direct the profitable handling and growth of client accounts, including incoming Multinational Client Accounts, through the delivery of the overall Client Relationship Management strategy and the acquisition of new clients.
• Enrol in Learning and Development Programmes to build business knowledge and professional skills to advance development.
• Be part of a company with a strong brand, committed to making a difference to our client's businesses.
• Work with interesting projects, professional development opportunities and supportive leaders in a hybrid working model.
• Collaborate with colleagues to create new solutions and have impact for colleagues, clients and communities.
• Utilise modern office facilities and technology provided to carry out the role.

Relationship Management

• Seek and build strong relationships at executive and operational levels and communicate the client's strategy across Marsh resources, including understanding the client's buying styles and Insurance requirements.
• Manage a portfolio of predominantly commercial, corporate and multinational clients.
• Act as an ambassador for Marsh with the client and within the insurance industry.
• Coordinate communication between the client and service team members.
• Understand client business issues, needs and expectations.
• Seek feedback on Marsh's service through ongoing client dialogue.

Client Service

• Identify the client's risk management, risk financing and insurance needs and objectives.
• Actively monitor vulnerable client relationships and report if at risk to the appropriate team.
• Provide leadership by example of proactive and enthusiastic service levels expected from client service teams.
• Act as a referral point for the resolution of complex client queries internally and externally.
• Agree and set renewal client service and rolling risk & claims management strategy with the client in accordance with Consumer Protection Code and Marsh DES guidelines.
• Use Acturis as the client record management tool.

Sales & Business Growth

• Lead and develop new business initiatives including referral generation.
• Work with Marsh Business Development Team to identify, strategize and prospect potential new clients.
• Achieve pre-agreed new business sales targets.
• Leverage existing client book of business to obtain expanded sales.
• Ensure new and expanded business is properly recorded within Marsh systems and tools.

People

• Ensure a personal development plan is in place to grow knowledge of client's business sector, commercial knowledge, insurance and risk and technical knowledge.
• Assist with the personal development of other team members.

What you will need to have

• CIP qualified
• Experience in a similar role and strong knowledge of the industry.
• The ability to maintain a high level of client service delivery adapting to client requirements and ensuring client satisfaction is consistently high.
• Strong financial awareness and commercial acumen.
• The ability to work under pressure and meet tight deadlines.
• Excellent business and market awareness and a strong network.
• Results-focused with the ability to deliver against challenging targets.
• The ability to maintain clear lines of communication with various internal and external stakeholders.
• The ability to identify areas to improve efficiency, accuracy and analysis and suggest improvements.

What makes you stand out

• Ability to work in a fast-paced environment
• 5 years+ experience within a similar role
• Working towards ACII / Fully ACII qualified

Why join our team

• Be part of a company with a strong brand, committed to making a difference in people's lives.
• Professional development opportunities, interesting work and supportive leaders.
• Vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables career opportunities, as well as benefits and rewards to enhance well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at reasonableaccommodations@mmc.com to discuss any specific needs.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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