Senior Deal Desk Strategist

6 days ago

Dublin, Dublin City, Ireland LinkedIn Full time
Senior Deal Desk Strategist - Sales Solutions

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Deal Desk team are the strategic advisors to LinkedIn's Field Sales team, managing the Order to Cash (O2C) and facilitating the complex deal structures and requests that our clients demand. We drive scale within the Sales organization, allowing Sales to focus on selling, while we create efficiencies, increase profitability, and enforce stronger controls.

Deal Desk Strategists will understand the ins and outs of our policies, processes, and systems. They will advise, coach, and train Sales Reps on a day-to-day basis to efficiently work within LinkedIn Sales process and policies. You will help drive LinkedIn's growth and success by partnering with LinkedIn Sales teams and other cross-functional partners. You will have a clear and thorough understanding of the end-to-end LinkedIn ecosystem and be a strong leader and a prolific relationship builder.

Responsibilities:

  • You will enable the Deal Desk team to deliver the best possible service to our internal and external customers - across multiple markets and/or verticals.
  • You will ensure team KPIs are being met and continuously find ways to improve via systems innovations, process improvements or better use of our resources.
  • You will partner with the cross-functional leadership team in driving change, understanding market & team dynamics, and proactively designing solutions to solve our biggest problems.
  • You will create partnerships with Sales and other cross-functional teams including Legal, Credit, Revenue to deliver an effective and efficient service to clients while maintaining a top-quality customer experience.
  • You will train, mentor, and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers.
  • You will serve as a point of escalation to the Field and other cross-functional partners.
  • You will be an expert advisor to internal teams on systems tools and the creation & execution of all deals, particularly of high value and complex deals.
  • Serves as a subject matter expert, proactively sharing knowledge with global team and cross-functional teams.
  • You will ensure our Global Deal Desk teams receive communication and education on any upcoming system changes and drive adoption and collection.
  • As a senior member of the team, you will be a role model for change, learning and development and continually act with a growth mindset.
  • Identify regional nuance in process needs, familiarizing yourself with how and why another Deal Desk region works differently.
  • Cultivate and maintain relationships with key cross-functional partners/back-office teams, familiarizing yourself with their processes and policies, serving as a POC for Deal Desk team for questions or concerns, minimizing need for escalation.
  • Take ownership and program manage issue resolution across all back-office teams, performing initial triage of issue identified by Sales and managing issue until it is fully resolved.
  • Potential to engage directly with clients through both written and verbal communications, helping to resolve OTC issues directly.
  • Manage escalations of all OTC issues from Sales and clients.
  • Demonstrate the ability to go "above and beyond" in the support of our Sales teams and clients.
  • Ability to travel to regional offices on a need basis.
Qualifications

Basic Qualifications:
  • Bachelor's degree
  • 4+ years of experience
Preferred Qualifications:
  • Comfortable with change and an ability to thrive in a fast-moving environment.
  • Excellent interpersonal and communication skills
  • Ability to learn quickly in a dynamic and collaborative environment.
  • Strong business acumen, organizational, time management skills and attention to detail
  • A strong commitment to working in a team and being professional but you must know how to have fun too
  • Experience leading initiatives or teams
  • Proficient with Google and Microsoft Office products
  • Experience with Salesforce, Dynamics 365 and Oracle is a plus.
  • Ability to process a high volume of transactions with accuracy and integrity.
Suggested Skills:
  • Work Collaboratively
  • Stakeholder Management
  • Effective Communication
  • Prioritization
Additional Information

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
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