Membership Assistant

2 weeks ago

Dublin, Ireland Irish Nurses and Midwives Organisation (INMO) Full time

IRISH NURSES & MIDWIVES ORGANISATION Membership Assistant Dublin (Grade IV Permanent, Full-Time Post) The INMO, as the largest professional union for nurses and midwives, represents circa 40,000 members, in all disciplines and areas of the Irish health service. A vacancy has now arisen, for a very experienced Office Administrator, in our head office, which is located at The Whitworth Building, North Brunswick Street, Dublin 7, D07 8NPH. Interested applicants should have a minimum of three years experience, with an excellent working knowledge of Microsoft Office & Excel. Applicants should be highly motivated with excellent time management skills, well developed interpersonal and communication skills, member focused with good phone manner and with an ability to work as part of a team or on their own initiative. This busy and interesting role would be conducive to a candidate with experience in a busy working environment. The job description for the post is attached. Letters of application together with a detailed curriculum vitae no later than 5.00pm, Tuesday, 18th March 2025. Applicants must apply with a covering letter and a curriculum vitae. Applications without these will not be progressed further. Job Title : Membership Assistant (including cover for Receptionist based in The Whitworth) Grade : Clerical Officer Grade IV Reporting to : Membership Services Officer Accountable to : Deputy General Secretary Date : February 2025 Place of Work : The Whitworth Building This role involves theprovision of all aspects of the membership department under the direction of the Membership Services Officer. It also involves the provision of reception/switchboard services, when required, as directed by the Office Manager. Essential skills required for this position are: Excellent working knowledge of the membership database. Accurate data entry, keyboard skills and attention to detail. Proficiency in MS Office Applications i.e. Word, Excel, Outlook. A polite, assertive, and professional approach with the ability to work under pressure. Ability to act on ones initiative. Ability to be flexible and to work as part of a team. Ability to always maintain confidentiality. Excellent communication and interpersonal skills, both internally and externally, with staff and members. Excellent organisational and time management skills i.e. ability to prioritise workloads during busy periods. Duties include: Membership Assist with registration of new members via postal and on-line applications and members who present at HQ. Dealing with membership correspondence by letter / telephone / email with members, hospitals and HSE. Sending out new member packs and membership cards, including student nurse packs. Processing of Bank / Salary forms. Dealing with queries from IROs / Reps / Branch and Section Officers Supplying information updates for website, i.e. Branch / Section Officer; Membership filing. Ability to complete Reminder runs and cancellation processing, when required. Be familiar with membership eligibility rules of the INMO and Indemnity Insurance queries. Reception/Switchboard On occasion, you will be required to provide cover for the Receptionist, as directed by the Office Manager. You will receive comprehensive training from the Receptionist, and you will be expected to maintain an up-to-date knowledge of all reception/switchboard duties, to provide adequate cover for the Receptionist, in her absence. Additional Duties Such other duties as may be determined by the Membership Services Officer and/or Deputy General Secretary. The Membership Assistant will be required to provide during absence of the Membership Services Officer to ensure an effective service to membership and be proficient in all duties of the department.

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