Direct Mail Product Marketing Manager

4 weeks ago

Dublin, Ireland An Post Full time

Description Reporting to the Direct Mail Lead, the Direct Mail Product Marketing Manager plays a pivotal role in driving An Post's direct mail strategy, ensuring our products not only enhance commercial volume but also deliver exceptional customer experiences. This role involves the development and delivery of innovative, customer-centric product plans that align with the strategic direction of the Mails and Parcels business. The successful candidate will be responsible for handling the end-to-end process of direct mail (DM) products, from product development to customer engagement, ensuring that our offerings meet and exceed market expectations. Responsibilities The principal responsibilities associated with this role include, but are not limited to the following: Handle customer orders through our online portal, ensuring timely and accurate fulfilment, and addressing any customer inquiries or issues promptly and professionally Present to prospective customers to show them the efficacy of DM, the range of tailored solutions available and how easily DM can be added to a business media mix Collect and analyse customer feedback to continually enhance product offerings and improve overall customer satisfaction Collaborate with the Direct Mail Lead to develop and implement product marketing strategies that align with the Mails and Parcels business objectives Collaborate with internal and external teams, including IT, UX/UI, and operations, sales, marketing, and customer service to optimize the online ordering experience, promoting DM products and ensuring that customer inquiries are efficiently converted into sales Liaise with key suppliers (printers, data providers, etc.) and internal teams, providing training and support to ensure the delivery of high-quality products and services Coordinate with internal stakeholders to manage the development and rollout of new products or product changes, ensuring alignment with strategic objectives Deliver integrated product plans that maximize product potential and achieve market share and profit targets and report on same throughout the year Qualifications The ideal candidate will have a relevant third-level qualification in business, marketing, or a related field. They will have at least 7 years of experience in a similar role, with a strong background in product marketing, customer engagement, and order fulfilment. They should have experience maintaining customer relationships and ensuring high levels of customer satisfaction. This role might appeal to someone with an agency background. A demonstrable ability to deliver on commercial objectives and manage a diverse portfolio of products will also be important for this role. Critical Competencies?(The following competencies are essential to the delivery of results and/or to superior performance in this role:) Communication Commercial Awareness Quality & Customer Focused Planning & Organising About the Benefits In addition to a highly competitive remuneration package we offer access to the following: An?Post Company Medical Scheme An?Post Pension Scheme PRIP Bonus Scheme Paid Maternity Leave Paid Paternity Leave An?Post Employee Assistance Programme Digital gym with daily scheduled workouts Secure on-site bicycle parking & Cycle to Work Scheme Tax Saver Travel Pass City centre location How to Apply? We welcome all interested candidates to submit a detailed CV by 5.00pm on 8th November 2024. At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. An Post is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact us. About An Post An Post is one of Irelands leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services. An Posts core purpose to act for the common good, improving the lives of people in Ireland, now and for generations to come is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at?An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities?we serve. Read more about our strategy and our progress today Skills: Marketing Product Marketing Customer engagement Order Fulfilment

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