Manager In Training

Overview

Summary: Goldfish Swim School is the premier brand for swim lessons, dedicated to providing a safe, fun, and educational experience for children and their families. With a commitment to nurturing a love for swimming and ensuring water safety, we are looking for motivated individuals to join our team and grow into future leaders within our organization.

Position Overview: The Manager in Training (MIT) program at Goldfish Swim School is designed to prepare you for a leadership role within our swim schools. This position offers comprehensive training in both operational and management skills, with a focus on delivering exceptional swim education and maintaining a positive, engaging environment for families and staff.

Responsibilities

1. Training & Development:

1. Engage in a structured training program covering all aspects of swim school operations, from curriculum delivery to customer service.

2. Learn the Goldfish Swim School philosophy, including our approach to swim education and safety protocols.

3. Develop essential management skills, including team leadership, staff development, and operational efficiency.

2. Operational Management:

1. Assist in learning to manage the daily operations of the school, including scheduling classes, overseeing pool activities, and ensuring facility maintenance.

2. Support the implementation and adherence to Goldfish Swim School's policies and procedures.

3. Help coordinate special events, swim assessments, and other promotional activities.

3. Team Leadership:

1. Mentor and support swim instructors and staff, fostering a positive and collaborative work environment.

2. Participate in the hiring, training, and performance evaluation of team members.

3. Promote professional growth and provide feedback to enhance staff performance and satisfaction.

4. Customer Focus:

1. Ensure a high standard of customer service by addressing parent and student inquiries, resolving issues, and maintaining a welcoming atmosphere.

2. Gather and analyze feedback from families to continually improve our swim programs and customer experience.

3. Promote and implement community outreach programs to enhance brand visibility and engagement.

5. Reporting & Analysis:

1. Assist in preparing and reviewing operational reports, including class attendance, financial metrics, and staff performance.

2. Analyze data to identify trends, opportunities for improvement, and strategies for achieving business goals.

3. Contribute to the development of strategic initiatives to enhance school performance and student satisfaction.

Qualifications

- Working toward a Bachelor's degree in Business Administration, Sports Management, Education, or a related field.

- Passion for working with children and a strong interest in swim education and safety.

- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.

- Strong organizational skills and attention to detail.

- Ability to adapt to various roles and responsibilities within a dynamic environment.

- Previous experience in customer service or a leadership role is a plus, but not required.

Preferred Qualifications

- Experience in a swim school or aquatic center is desirable.

- Certification in CPR, First Aid, or Lifeguard training is required.

- Bilingual abilities are beneficial.

What We Offer

- Competitive salary and benefits package.

- Comprehensive training program with opportunities for professional growth.

- Career advancement potential within the Goldfish Swim School network.

- A supportive and fun work environment dedicated to making a splash in the lives of families.

Certificates and Licenses: Lifeguard, CPR, First Aid, AED certifications required. Lifeguard Instructor certification is highly encouraged.

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