Front Office Team Leader

The Westbury, Dublin The Westbury blends tradition with contemporary flair. A member of The Leading Hotels of the World, we not only surround our guests in sophistication and style, but place them at the very centre of Dublins social and cultural riches. From the moment guests ascend the hotels central staircase, they are sure to be charmed. Take the gracious Gallery, with its captivating art collection and legendary afternoon tea; The Sidecar bar, Balfes Bar & Brasserie and signature restaurant WILDE. Completing the picture are luxurious guest rooms and suites showcasing the best of Irish design. Yet, it is it the warmth of welcome that sets the seal on this haven of luxury. The perks of working at The Westbury Hotel: 30 days of holiday including public holidays, increasing to 35 with length of service Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends 50% off food when dining with the Doyle Collection Great location with easy access to public transport In-house training team dedicated to your personal development Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off) Save money with our Cycle to Work scheme and plan for your future with our pension Staff summer parties, Christmas parties and regular team get togethers Plus more ... Join the team at The Westbury, a distinguished 5-star hotel located in the heart of Dublin. We are seeking an experienced Front Office Team Leader with a proven background in delivering 4 o 5star hospitality service. About the Role As a Front Office Team Leader, you will oversee the smooth running of our front desk operations, ensuring exceptional guest experiences from arrival to departure. You will support the Front Office Manager, guide and motivate the team, and act as a key contact point for guest relations. Key Responsibilities Supervise daily front office operations with a focus on efficiency and service excellence Lead and mentor the front desk team to deliver world class hospitality Handle guest queries and resolve issues with professionalism Ensure compliance with hotel standards, policies, and procedures Support with scheduling, training, and performance feedback About You Previous experience in a 4 or 5 star hotel front office is essential Strong leadership and communication skills A passion for guest service and attention to detail Ability to remain calm and professional in a fast-paced environment Proficiency in property management systems is an advantage What We Offer Competitive salary and benefits package Opportunities for career progression within The Doyle Collection Ongoing training and development A supportive and dynamic working environment The Doyle Collection The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer. Skills: Passion for Hospitality Excellent Customer Service Skills Enthusiastic and Motivated Individual