Hotel Front Office Manager

3 weeks ago

Dublin Pike, Ireland Royal Marine Hotel Full time

Overview
The Royal Marine Hotel is currently inviting applications for the position of Front Office Manager to lead our Front Office team in delivering exceptional guest experiences across our 228 bedroom property.

We are looking for a passionate, professional and driven individual who thrives in a fast-paced hospitality environment and is committed to providing outstanding customer service.

This is a hands-on leadership role that requires a strong presence in the lobby and behind the desk.

Key Responsibilities

Lead, motivate and manage the Front Office team to consistently deliver high standards of guest service.

Oversee all front office operations, including guest check-in/check-out procedures, ensuring smooth and efficient service.

Set and maintain service standards aligned with our 4-star quality expectations and ensure all team members are trained accordingly.

Collaborate daily with all necessary departments to proactively address operational issues.

Foster a culture of accountability and excellence, setting clear performance expectations and providing ongoing coaching and feedback.

Analyse operational challenges and implement effective solutions to enhance service delivery.

Manage staffing levels to meet guest needs, operational demands and financial targets through strategic planning.

Ensure full compliance with Health & Safety and statutory regulations.

Maintain a visible and approachable presence in the department, leading by example.

Recruit, train, develop and retain a high-performing team.

Candidate Profile

Proven experience in a front office leadership role within a 4-star hotel in the Irish market.

Strong leadership capabilities with a track record of effective team management.

Exceptional attention to detail and a proactive, solution-focused mindset.

Clear and professional communication skills, both verbal and written.

Familiarity with high-volume hotel operations and the ability to thrive in a dynamic environment.

Proficiency in Hotsoft or comparable property management systems.

The ability to remain composed and perform effectively under pressure.

A genuine enthusiasm for hospitality and delivering outstanding guest experiences.

Emotional resilience and professionalism in fast-paced or challenging situations.

Excellent interpersonal skills, with the ability to build positive relationships with guests, colleagues, and management.

A confident, hands-on leadership style rooted in integrity and accountability.

Emotional intelligence and maturity in managing guest feedback and team interactions.

The ability to inspire, support, and guide the front desk team in achieving service excellence.

A strong sense of ownership and responsibility for front office operations.

Employee Benefits

Competitive management salary

Staff Discounts on accommodation in our Sister Properties

Complimentary membership to the Pier Health Club

Educational Assistance - for Hospitality & other professional courses

Health Insurance Contribution and Pension Contribution

Discounted Spa treatments & Products

Bike to work scheme

Free parking

Meals during shifts & Healthy Snacks

Achievers of the Quarter and Year

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