Assistant Front Desk Manager

3 days ago

Dublin Pike, Ireland Minor Hotels Europe and Americas Full time

Assistant Front Desk Manager - Anantara the Marker Dublin Hotel
Join our team as an experienced Front Desk / Reception Assistant Manager at Anantara the Marker Dublin Hotel, a leading luxury property in Dublin. This role offers an opportunity to grow within a prestigious brand and contribute to a high‑performing team.

Hotel Overview: Anantara The Marker Dublin is a sleek, contemporary landmark overlooking Grand Canal Square, situated near the IFSC and Convention Centre. The hotel serves both business and leisure guests in a vibrant district.

Responsibilities

Ensure the hotel achieves Leading Hotels of the World Quality Assurance targets.

Carry out departmental audits and ensure LQA is achieved by all team members.

Communicate the Hotel’s Vision & Mission statement to the team.

Maintain cleanliness and well‑maintained areas of responsibility.

Control ambience in departments (lights, music, temperature).

Report defective materials and equipment to appropriate departments.

Implement new initiatives within agreed time frames.

Set and achieve personal objectives annually.

Attend meetings as required.

Act on guest feedback promptly, ensuring relevant people are informed.

Respond to social platform feedback in a timely manner.

Achieve departmental sales in line with the hotel budget.

Accept a flexible work schedule necessary for uninterrupted service.

Comply with cash handling procedures and train team accordingly.

Monitor purchasing and costs within the department to align with budgets.

Follow SAP MM procedures.

Oversee back‑office administration and ongoing team tasks.

Assist the Front Desk Manager with job chats, recruitment, and operations.

Take on MOD shift when required.

People / Team Management

Ensure all team members comply with the employee handbook.

Conduct appraisals per agreed procedure.

Deliver daily briefings at relevant times.

Maintain grooming procedures of the hotel.

Identify and develop key team members and succession plans.

Manage the Timepoint System and holidays/liquidity for team members.

Implement customer recognition/service program.

Maintain front‑of‑house presence by greeting and building relationships.

Act on KPIs via BI.

Handle complaints and disputes.

Supervise same‑day upselling procedures to maximise revenue.

Prepare, review, and train SOPs and standards.

Qualifications

Prior supervisory experience in reception of a five‑star luxury hotel.

Right to work full‑time in Ireland / EU.

Benefits

Competitive salary with higher rates for Sunday work.

Career progression opportunities.

Referral program – €500 bonus for successful referrals.

Excellent room employee rates worldwide.

Unlimited access to eLearning platform.

Increased holiday entitlement for long‑service employees.

Meals while on duty in employee restaurant.

Employee recognition awards.

Employee assistance program (mental health & well‑being support).

Complimentary uniform and laundry.

Seniority level
Mid‑Senior level

Employment type
Full‑time

Job function
Administrative, Customer Service, and Management – Hospitality

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