Assistant Front Desk Manager

3 weeks ago

Dublin Pike, Ireland Minor Hotels Europe and Americas Full time

Assistant Front Desk Manager - Anantara the Marker Dublin Hotel
Join our team as an experienced Front Desk / Reception Assistant Manager at Anantara the Marker Dublin Hotel, a leading luxury property in Dublin. This role offers an opportunity to grow within a prestigious brand and contribute to a high‑performing team.

Hotel Overview: Anantara The Marker Dublin is a sleek, contemporary landmark overlooking Grand Canal Square, situated near the IFSC and Convention Centre. The hotel serves both business and leisure guests in a vibrant district.

Responsibilities

Ensure the hotel achieves Leading Hotels of the World Quality Assurance targets.

Carry out departmental audits and ensure LQA is achieved by all team members.

Communicate the Hotel’s Vision & Mission statement to the team.

Maintain cleanliness and well‑maintained areas of responsibility.

Control ambience in departments (lights, music, temperature).

Report defective materials and equipment to appropriate departments.

Implement new initiatives within agreed time frames.

Set and achieve personal objectives annually.

Attend meetings as required.

Act on guest feedback promptly, ensuring relevant people are informed.

Respond to social platform feedback in a timely manner.

Achieve departmental sales in line with the hotel budget.

Accept a flexible work schedule necessary for uninterrupted service.

Comply with cash handling procedures and train team accordingly.

Monitor purchasing and costs within the department to align with budgets.

Follow SAP MM procedures.

Oversee back‑office administration and ongoing team tasks.

Assist the Front Desk Manager with job chats, recruitment, and operations.

Take on MOD shift when required.

People / Team Management

Ensure all team members comply with the employee handbook.

Conduct appraisals per agreed procedure.

Deliver daily briefings at relevant times.

Maintain grooming procedures of the hotel.

Identify and develop key team members and succession plans.

Manage the Timepoint System and holidays/liquidity for team members.

Implement customer recognition/service program.

Maintain front‑of‑house presence by greeting and building relationships.

Act on KPIs via BI.

Handle complaints and disputes.

Supervise same‑day upselling procedures to maximise revenue.

Prepare, review, and train SOPs and standards.

Qualifications

Prior supervisory experience in reception of a five‑star luxury hotel.

Right to work full‑time in Ireland / EU.

Benefits

Competitive salary with higher rates for Sunday work.

Career progression opportunities.

Referral program – €500 bonus for successful referrals.

Excellent room employee rates worldwide.

Unlimited access to eLearning platform.

Increased holiday entitlement for long‑service employees.

Meals while on duty in employee restaurant.

Employee recognition awards.

Employee assistance program (mental health & well‑being support).

Complimentary uniform and laundry.

Seniority level
Mid‑Senior level

Employment type
Full‑time

Job function
Administrative, Customer Service, and Management – Hospitality

#J-18808-Ljbffr

  • Hotel Front Office Manager

    3 weeks ago

    Dublin Pike, Ireland Royal Marine Hotel Full time

    Overview The Royal Marine Hotel is currently inviting applications for the position of Front Office Manager to lead our Front Office team in delivering exceptional guest experiences across our 228 bedroom property. We are looking for a passionate, professional and driven individual who thrives in a fast-paced hospitality environment and is committed to...

  • IT Service Desk Manager

    3 weeks ago

    Dublin Pike, Ireland Mater Private Network Full time

    Join to apply for the IT Service Desk Manager role at Mater Private Network Join to apply for the IT Service Desk Manager role at Mater Private Network Get AI-powered advice on this job and more exclusive features. Mater Private Network have an exciting job opportunity for a IT Service Desk Team Lead to join our Mater Private Network Team. We are...

  • Front Office Manager

    3 weeks ago

    Dublin, Ireland Staycity Full time

    Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller. Our mission is to help guests experience the city on their own terms -...

  • Front Office Manager

    3 days ago

    Dublin, Ireland Staycity Full time

    Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller. Our mission is to help guests experience the city on their own terms -...

  • Hotel Front Office Manager

    4 weeks ago

    Dublin, Ireland The Royal Marine Hotel Full time

    The Royal Marine Hotel is currently inviting applications for the position of Front Office Manager to lead our Front Office team in delivering exceptional guest experiences across our 228 bedroom property. We are looking for a passionate, professional and driven individual who thrives in a fast-paced hospitality environment and is committed to providing...

  • IT Service Desk Manager, EMEA

    3 weeks ago

    Dublin Pike, Ireland Toast Full time

    Join Toast as an IT Service Desk Manager, EMEA . Toast is a rapidly growing, innovative technology company empowering restaurants of all sizes to build great guest experiences and run their operations smoothly. The IT Operations team at Toast is the backbone of our technology infrastructure, dedicated to providing exceptional support and seamless operations...

  • Immediate Start! Front Office Team Leader

    4 weeks ago

    Dublin Pike, Ireland Westbury Signs Ltd Full time

    About The Westbury, Dublin The Westbury blends tradition with contemporary flair. A member of The Leading Hotels of the World, the hotel surrounds guests in sophistication and style while placing them at the heart of Dublin’s social and cultural scene. From the moment guests ascend the central staircase, they are enchanted by the gracious Gallery, its...

  • Deal Desk Manager

    4 weeks ago

    Dublin Pike, Ireland Intercom Full time

    Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our...

  • Reservations Assistant

    3 weeks ago

    Dublin Pike, Ireland Temple Bar Hotel Dublin Full time

    Join to apply for the Reservations Assistant role at Temple Bar Hotel Dublin Overview Temple Bar Hotel Dublin is seeking a Reservations Assistant on a 6‑month fixed‑term contract to join our unique four‑star hotel in the heart of the city. Reporting directly to the Director of Revenue / Reservations Manager, you will play a key role in managing...

  • Night Auditor

    22 hours ago

    Dublin Pike, Ireland Dalata Hotel Group plc Full time

    A leading hotel group in Dublin is seeking a Receptionist to manage night operations and deliver exceptional customer service. Candidates will lead the night team, conduct front office duties, and ensure hotel safety while providing food and beverage services. Excellent communication skills and the ability to work independently are essential. Previous...