Trust& Safety Agent CL13
22 hours ago
Conditions:
- Must be over 18 years of age
- Working shift: Tue-Sat/Sun-Thur 10am-7pm
- Contract: 40 hours/week. For internal candidates, the type of contract doesn't change
- Location: Fully onsite - Nova Atria building, Sandyford, D18
Sponsorship is not available for this role.
If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.
As a DRO Agent you will be responsible for reviewing content on the internet to make sure it adheres to the client’s policies. You will be processing and reviewing accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies. You will be validating, investigating and responding to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture.
- Evaluate, label and identify patterns in suspicious activity
- Review non-objectionable content, create tasks, follow-up on open tickets
- Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policy.
- Provide feedback on trends identified in review.
- General data entry related tasks.
- Provide suggestions to improve the process and workflows
- Organize, categorize, and publish content and information using specific tools and channels
- Review, classify and/or eliminate highly sensitive content
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.
Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.
WHY ACCENTURE
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
INCLUSION AND DIVERSITY
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace. Click here
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com
Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images
-
Trust & Safety Team Lead, International
2 days ago
Dublin, Ireland Tbwa ChiatDay Inc Full timeWhatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and...
-
Director, Trust
2 weeks ago
Dublin, Ireland 2K Games, Inc. Full timeWho We Are 2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of...
-
Site Agent
2 days ago
Dublin, Ireland INFORM3 Recruitment Full timeINFORM3 RECRUITMENT Site Agent Job Location:Dublin Sector: Civil INFORM3 are recruiting for a Site Agent for work based in Dublin on utility projects featuring water, waste water projects. The client places great value in completing projects on time through careful and well-planned management. The successful candidates will have a civils background and are...
-
Analyst, Trust and Safety, Search
6 days ago
Dublin, Ireland Google Inc. Full timecorporate_fare Google place Dublin, Ireland Apply - Bachelor's degree or equivalent practical experience. - Experience relaying communications between technical and non-technical teams. - 4 years of experience in data analysis, working with databases and querying (e.g., SQL, MySQL, MapReduce, and Hadoop). Preferred qualifications: - Experience in abuse...
-
Engineering Analyst, Trust and Safety Search
1 week ago
Dublin, Ireland Google Inc. Full timeEngineering Analyst, Trust and Safety, Search corporate_fare Google place Dublin, Ireland Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. Apply Minimum Qualifications: - Bachelor's degree or equivalent practical experience. - 2 years of experience in...
-
Site Agent
2 days ago
Dublin, Ireland Global Professional Consultants Full timeSite Agentwith strong leadership skills required to join one of Ireland's leading Civil Engineering Contractors. The Site Agent plays a pivotal role in overseeing and coordinating construction activities on-site. With a focus on efficiency, safety, and adherence to established standards and schedules, this role ensures successful project execution Role:...
-
(High Salary) Assets and Facilities Manager
7 days ago
Dublin, Ireland Peter McVerry Trust Full timeAssets and Facilities Manager Fulltime Reporting to: Director of Assets & Facilities Location; Dublin/Drogheda Hybrid Working Salary: € About Peter McVerry Trust Peter McVerry Trust is a national housing and homeless charity committed to reducing homelessness and the harm caused by substance misuse and social disadvantage. The charity provides...
-
Trust and Safety Data Labelling Analyst
22 hours ago
Dublin, Ireland Morgan McKinley Full time11 month contract | Hybrid, 3 days in Dublin | Fluent Turkish essential Our client's team works on safeguarding millions of users by addressing harmful content, malicious behaviors, and potential risks. With cutting-edge technology and cross-functional collaboration, the organization plays a key role in creating a secure and positive environment for the...
-
Health and Safety Officer
2 days ago
Dublin, Ireland Peter McVerry Trust Full timeHealth and Safety Officer Fulltime Location: Dublin Salary: €50031-€61118 Reports to: Head of Services Peter McVerry Trust is a national housing and homeless charity committed to reducing homelessness & the harm caused by substance misuse & social disadvantage. The charity provides low-threshold entry services, primarily to younger people and vulnerable...
-
Dublin, Ireland Google Full timeAnalyst, Politics and Platform Enforcement, Trust and Safety corporate_fare Google place Dublin, Ireland Apply Minimum Qualifications: - Bachelor's degree or equivalent practical experience. - 4 years of experience in data analysis, working with databases and querying, including identifying trends, generating summary statistics, and drawing insights...
-
Health and Safety Officer
6 days ago
Dublin, Ireland Peter McVerry Trust Full timeHealth and Safety Officer Fulltime Location: Dublin Salary: €50031-€61118 Reports to: Head of Services Peter McVerry Trust is a national housing and homeless charity committed to reducing homelessness & the harm caused by substance misuse & social disadvantage. The charity provides low-threshold entry services, primarily to younger people and vulnerable...
-
Technical Specialist, AWS Trust and Safety
1 week ago
Dublin, Ireland Amazon Full timeAmazon Web Services (AWS) is the world market leader for cloud infrastructure, services and technologies. Our Trust and Safety (T&S) Digital Messaging Team focuses on scenarios where AWS hosted resources negatively impact third on the Internet in addition to eliminating a wide a range of online risk for AWS services such as Simple Email Service (SES), Simple...
-
Dublin, Ireland Google Inc. Full timeTrust and Safety App Review Analyst, Play, Android corporate_fare Google place Dublin, Ireland Apply Minimum Qualifications: - Bachelor's degree in business, operations, related field, or equivalent practical experience. - 2 years of experience in content review, content moderation, or similar Trust and Safety operation. - 2 years of experience in...
-
Dublin, Ireland ENGINEERINGUK Full timeSr. Technical Program Manager Automation and Tooling, AWS Trust & Safety DESCRIPTION Amazon Web Services (AWS) is built on the core principles of security, privacy, compliance, and transparency, which form the foundation of our trusted cloud infrastructure. We are seeking individuals who are dedicated to upholding these principles daily. Are you interested...
-
Dublin, Ireland Amazon Full timeTechnical Specialist, AWS Trust and Safety Job ID: 2875277 | Amazon Development Centre Ireland Limited - D94 AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global...
-
Outbound Sales Agent
2 weeks ago
Dublin, Ireland Viking Cloud, Inc Full timeOutbound Sales Agent Location: Dublin Hybrid Working: In the office every Tuesday, Wednesday, and Thursday. Working from home on Mondays and Fridays. About VikingCloud VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk...
-
Dublin, Ireland Google Inc. Full timeAnalyst, Politics and Platform Enforcement, Trust and Safety corporate_fare Google place Dublin, Ireland Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. Apply Minimum Qualifications: - Bachelor's degree or equivalent practical experience. - 4 years...
-
Ramp Towing Agent
2 weeks ago
Dublin, Ireland Sky Handling Partner Full timeSky Handling Partner are looking for a talented Head Loader with previous experience to join our team at Dublin Airport. Title: Ramp Towing Agent Location: Dublin Airport Reporting to: Ramp Controller Key Performance Indicators · Delta experience desirable · Ability to work well under pressure · Ability to perform at a Strategic Management Level ·...
-
Dublin, Ireland Amazon Full timeSr. Technical Program Manager Automation and Tooling, AWS Trust & Safety Job ID: 2814847 | Amazon Web Services EMEA SARL (Irish Branch) - G50 Amazon Web Services (AWS) is built on the core principles of security, privacy, compliance, and transparency, which form the foundation of our trusted cloud infrastructure. We are seeking individuals who are...
-
Car Rental Sales Agent
3 weeks ago
Dublin, Ireland Europcar Full timeCar Rental Sales Agent- Dublin Airport. Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Car Rental Sales Agent at our Dublin Airport location, reporting to the Customer Excellence and Revenue Manager. You will be first point of contact with the customer and will offer our clients an excellent...
