Program Manager II, CSLE

We're seeking a proven and enthusiastic Program Manager to join our global team to scale delivery of high-quality, user-centered content to support the companies and individuals who sell goods and services through Amazon.

Key job responsibilities
As a Content Strategy and Language Experience (CSLE) Program Manager, you will drive programs that support content that's consistent in style, tone and voice and in the sellers' language of preference, and build new programs as business needs evolve. You have deep experience in both technical and non-technical project lifecycles. In this role, you will oversee a portfolio of small- to large-sized projects concurrently from conception through release and maintenance. You will be responsible for identifying knowledge and skill gaps and developing scalable, innovative programs that demonstrably remove performance blockers for the CSLE org. You will plan, track, coordinate and communicate on projects spanning cross-functional teams and make sure that releases and projects are being prioritized and managed properly. You will also be responsible for collaborating on the design and development of resources using Generative AI to support your goals. You are a proven leader who has a demonstrated track record of managing and on-time delivery of projects. You are passionate about data, discovering new trends, and driving actions through insights.

A day in the life
You will also establish and maintain best practices for creating, maintaining, and deprecating content by:
Using data to determine content success metrics.
Implementing A/B testing to measure content performance. Influencing and establishing global content standards. Working with partner teams to leverage and improve content management tools. Working with international partners to align to global editorial standards, practices and workflows.

About the team
Within Amazon, the CSLE team creates and maintains high-quality, user-centered content consumed by Selling Partners, Vendors, Selling Partner Support Associates and Risk Investigators. We go beyond delivering content by developing and maintaining content products that are sincere, concise, and useful for our customers.- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements- Experience in Ajuda/Content Management CMS.
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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