Switchboard Operator

2 weeks ago

Dublin, Dublin City, Ireland Anantara The Marker Dublin Hotel Full time

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department asa Switchboard Operator. Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner. Specific Duties To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance). Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner; To be fully aware of any menu updates, hotel promotions, corporate promotions or special ; To liaise with other departments to ensure that all guest requests are attended to efficiently. To assist guests with checking into and out of the hotel in a timely manner To answer guest queries in person, over the phone or via email To ensure that all guests requests are completed What do we have to offer you: Competitive Salary Premium rates for Sunday work Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide Access to a variety of learning and development opportunities Increased holiday entitlement for long-service employees Meals whilst on duty in our employee restaurant Employee Assistance Program - mental health and well-being support Complimentary provision and laundry of uniforms General responsibilities: To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests; To have an understanding of the Hotels Vision & Mission statement as communicated to the team; To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to; To be vigilant throughout the Hotel to promote security; To have strong product knowledge of all areas of the hotel; To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams; To comply with the hotel's cash handling procedure. People: To attend appraisal reviews when requested by the Head of Department; To understand and comply with the hotels employee handbook; To attend departmental daily briefings; To attend monthly departmental meetings/ General Team Meetings, ECCM when required; To adhere to the hotels grooming procedures; To clock in and out of the Timepoint at the start and finish of each shift and for breaks; To inform your manager if you did not receive your break entitlement. The above list is not exhaustive and may be added to in the future. References: All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be: A corporate email and/or phone number or A letter in a headed paper signed by the manager / HR. We will not ask for reference details until you reach the interview stage. Skills: Front Office Hotel Hospitality SAP Benefits: Meal Allowance / Canteen Uniforms/Dry Cleaning eLearning Career Progression Employee Room Rate Employee Rewards

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