Strategic Account Manager Retail Products

2 weeks ago

Dublin, Dublin City, Ireland An Post Full time

Job Descipriton Reporting to the Commercial Products Manager, the Strategic Account Manager Retail Products will work closely with a number of An Post Retails strategically important customers including Agency Banking partner banks, Government Departments, Local Authorities and Large Telcos to meet their ongoing business requirements. These key customers make a very significant contribution to yearly Retail revenues. You will also plan, direct and control all activity to achieve agreed SLAs, and KPIs objectives and meet/exceed commercial targets to maximise financial returns within the designated customer portfolio. This is to be achieved whilst improving the competitive position and reputation of An Post Retail within the market place. Responsibilities Develop and maintain powerful business relationships with Senior Managers and key decision makers within each strategic account and work with business unit/ functions to ensure their requirements can be facilitated. Monitor and report on the Service Level Agreements and Key Performance Indicators, complete annual due diligence reviews and review satisfaction levels with the customer. Work to achieve commercial targets agreed with the Commercial Product Manager. Present sales, revenue reports and forecasts to the management team in a timely manner to keep management informed of status of accounts. Work collaboratively with peers in Commercial, Retail and An Post Group to generate substantial responses to business challenges faced and resolve any operational issues that arise. Identify and develop business opportunities which deliver and generate incremental revenue and profit streams whilst improving An Post Retails competitive position within the market place. Make recommendations for new business opportunities to senior management with relevant business cases, including enhancing current products, services and channels as well as developing new ones. Implement induction processes for new business to ensure relevant business unit/ functions are aware of their needs. Manage and represent the An Post Commercial team on various Projects. Project manage tender submissions for new retail products or services. Demonstrate An Post Values and behaviours in your day to day work and address behaviour that supports/ conflicts with them. Knowledge and Experience The successful candidate will have 3+ years experience managing major account relationships, preferably in the financial services sector. You have proven experience in customer acquisition and will have a strong market knowledge of consumer banking. You are results-focused and highly motivated, a self-starter with a strong strategic outlook who consistently strives for continuous improvement. You will possess the ability to work on your own initiative and have proven experience providing strategic direction and guidance. The ability to partner with and manage client relationships is crucial in this role. This includes influencing, gaining commitment at all levels and developing productive working relationships with both internal and external collaborators. You are proficient in the use of Excel and Powerpoint for the purpose of generating reports and presenting data. A full, clean driving license is required. Critical Competencies (The following competencies are critical to the delivery of results and/or to superior performance in this role:) Building & Maintaining Relationships Commercial Awareness Customer & Quality Focused Results Orientation Strategic Thinking Communication About the Benefits In addition to a highly competitive remuneration package we offer access to the following: An Post Company Medical Scheme An Post Pension Scheme PRIP Bonus Scheme Paid Maternity Leave Paid Paternity Leave An Post Employee Assistance Programme Digital gym with daily scheduled workouts Secure on-site bicycle parking & Cycle to Work Scheme Tax Saver Travel Pass City centre location How to Apply? We welcome all interested candidates to submit a detailed CV via the Apply Now button by 5.00pm on 7th April 2025. At An Post, we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. An Post is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact us. About An Post An Post is one of Irelands leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services. An Posts core purpose to act for the common good, improving the lives of people in Ireland, now and for generations to come is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities we serve. Visit our website to read more about our strategy and our progress today Skills: FInancial Services Banking Clients Relationship Management

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