Current jobs related to Service Lead - Longford - CPM Ireland

  • Senior Service Lead

    20 hours ago

    Longford, Ireland beBeeAutonomy Full time €50,045 - €63,000

    Job OpportunityThe ideal candidate will be responsible for overseeing daily operations and ensuring service compliance with relevant regulations and standards.Maintain autonomy and initiative to ensure quality and excellence in all tasks.Prioritize multiple responsibilities, focusing on strategic objectives and key performance indicators.The successful...

  • Services Manager

    3 days ago

    Longford, Ireland The Good Shepherd Centre Kilkenny Full time

    JOB TITLE: Service Manager JOB HOLDER: Vacant REPORTS TO: Head of Services LOCATION: Good Shepherd Services: Regional Support Service, Longford Purpose of the Post The Service Manager will oversee all aspects of effective service delivery in the 24 hour provision of support within the Regional Support Service: Midlands Regions. To manage the service on a...

  • Services Manager

    3 days ago

    Longford, Ireland The Good Shepherd Centre Kilkenny Full time

    JOB TITLE: Service Manager JOB HOLDER: Vacant REPORTS TO: Head of Services LOCATION: Good Shepherd Services: Regional Support Service, Longford Purpose of the Post The Service Manager will oversee all aspects of effective service delivery in the 24 hour provision of support within the Regional Support Service: Midlands Regions.To manage the service on a...

  • Director of Service Delivery

    2 days ago

    Longford, Ireland beBeeService Full time

    Job Title: Service Delivery DirectorAbout the Role:We are seeking an experienced Service Delivery Director to lead our team in delivering high-quality services to vulnerable individuals. As a key member of our leadership team, you will be responsible for overseeing all aspects of service delivery, including operational management, staff development, and...

  • Senior Service Manager

    2 weeks ago

    Longford, Ireland beBeeService Full time €38,000 - €53,000

    We are seeking a highly skilled and experienced Social Care Professional to lead our disability services in Kilshrewley, Longford. As Senior Service Manager, you will be responsible for providing high-quality support and ensuring compliance with regulations.About the RoleThe ideal candidate should have:A minimum of 3 years' managerial experience in a Social...

  • Financial Services Leader

    43 minutes ago

    Longford, Ireland beBeeAuditor Full time €90,000 - €110,000

    Job Title: Financial Services LeaderWe are seeking an experienced Financial Services Leader to oversee audit engagements, manage client relationships and contribute to the growth and development of our firm.Key Responsibilities:Lead and manage financial services from planning to completion ensuring compliance with relevant standards and regulations.Review...

  • Senior Services Coordinator

    43 minutes ago

    Longford, Ireland beBeeLeadership Full time €40,000 - €55,000

    Service Leadership RoleThe successful applicant will be responsible for leading and managing the delivery of high-quality services to vulnerable individuals, ensuring compliance with national and regional policies.This position requires a strong leader who can develop and implement effective service plans, aligning with changing demographics, legislation,...

  • Customer Service Representative

    4 weeks ago

    Longford, Ireland Tank Pipe And Drain Longford Glancy Enviro Full time

    Customer Service Representative ( Pest Pro Division) Pay: €25,000.00-€28,000.00 per year Job description: About Us Glancy Enviro is one of Irelands leading environmental services providers, with over 20 years of experience in drainage, CCTV surveys, pest control, pipe repairs, and environmental maintenance.Were proud to be a certified Great Place to...

  • Customer Service Assistant

    4 weeks ago

    Longford, Ireland Boylesports Full time

    Job Title: Customer Service Assistant Department: Retail Reporting to: Shop Manager Location: Longford Role Purpose You will be responsible for providing an outstanding customer experience through a helpful, friendly, and knowledgeable approach.Your daily tasks will include assisting the Shop Manager and team in the smooth running of the store, maintaining...

  • Customer Service Representative

    3 weeks ago

    Longford, Ireland Tank Pipe And Drain Longford Glancy Enviro Full time

    Customer Service Representative ( Pest Pro Division) Pay: €25,000.00-€28,000.00 per year Job description: About Us Glancy Enviro is one of Irelands leading environmental services providers, with over 20 years of experience in drainage, CCTV surveys, pest control, pipe repairs, and environmental maintenance.Were proud to be a certified Great Place to...

Service Lead

4 weeks ago

Longford, Ireland CPM Ireland Full time
Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPM's business proposition, so as a key member of the QSP team, this role is expected to make a significant contribution to delivering value for our client, demonstrating initiative to drive best practice and continuous improvement. A "can-do" attitude combined with a customer-centric focus is essential for success in this role.

The Service Lead is a key link in the relationship between CPM, our client Diageo, and their On-Trade customers. The primary focus of this role is to drive improvement in beer dispense quality standards across the region. The Service Lead will act as the 'Guardian of Quality' across all On-Trade outlets within their specific geographical territory to identify and rectify beer quality issues faced by Diageo customers. This role is also a key link between the Diageo Regional Quality Manager and the CPM Guinness Quality Team.

While this role supports the Field Quality Manager (Service) in the South East Diageo sales territory, the successful candidate may be required to work in other regions depending on business needs.

This role is a 6-month long-term sickness backfill.

Closing date for applications is Friday, August 8th.

Key Responsibilities:

1. Work closely with the Diageo Regional Quality Manager to improve beer quality across the region.
2. Use the results of the 7cs surveys completed by the CPM Dispense Team to identify and resolve serious beer dispense issues, enhancing overall beer quality.
3. Serve as a senior point of escalation for resolving beer dispense issues.
4. Be the 'subject matter expert' advising Diageo On-Trade customers on beer dispense best practices.
5. Advise customers on improving their beer dispense systems and the availability of financial support through the Diageo cold room grant process.
6. Audit and approve improvements to beer dispense cooling systems by Refrigeration Contractors before financial support is provided.
7. Support the Service Manager with surveying, planning, and resource allocation to ensure efficient completion of service work.
8. Audit service work to ensure high standards and accurate recording of equipment used.
9. Provide support during periods of leave or absence of the Service Manager.
10. Assist with installation and withdrawal of beer dispense equipment during peak periods, if required.
11. Build and maintain strong customer and internal relationships.
12. Deliver KPIs against SLAs within your hub.
13. Operate professionally and efficiently, representing CPM and the client.
14. Adhere to industry health and safety standards.
15. Generate new ideas and improve ways of working.
16. Strive for high standards of performance for customers.
17. Undertake other duties as instructed by your line manager.

Experience:

- 3-5 years' experience in the service side of the business.
- Strong understanding of installation and withdrawal of beer dispense equipment.
- Excellent knowledge of refrigeration related to beer dispense.
- Experience in surveying service work to high standards.
- Knowledge of beer dispense fault finding.
- Excellent interpersonal and communication skills.
- Ability to build and maintain client and customer relationships.
- Professional handling of clients and customers.
- Proficient in MS Office (Outlook, Word, Excel).
- Competent with CRM systems and analytical tools like Power BI and Salesforce.
- Target-driven with a proven record of achieving KPIs.
- Organized, able to manage multiple priorities.
- Strong commercial awareness.
- Energetic and enthusiastic.
- Full driving license is essential.

#J-18808-Ljbffr