Customer Experience Agent

19 hours ago

Dublin Pike, Ireland Whatnot Full time

Customer Experience Agent (French Speaking)
Join Whatnot as a Customer Experience Agent and help ensure our buyers and sellers enjoy a seamless and positive shopping experience. Your role will focus on resolving customer issues, improving processes, and collaborating across teams to make sure orders are fulfilled quickly and correctly.

Role Overview
This role is part of the Customer Experience team, responsible for driving the best possible user experience through process improvement, order management, and problem solving. You will be tasked with making sure our customers get the product they ordered as fast as possible and, when something goes wrong, ensuring we do everything possible to make it right.

Responsibilities

Interact with buyers and sellers with a customer‑first attitude, ensuring a positive experience

Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner

Become an expert in the Whatnot product, processes, and systems to drive positive outcomes for our users

Work with other departments to troubleshoot, research, and resolve open questions

Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Qualifications

2+ years of support experience handling email and/or chat services

Weekend availability required

Fluent in English and French, with an understanding of the French market

Understanding of e‑commerce and marketplace operations

Experience with customer‑facing systems like Zendesk, Kustomer, or Intercom

Obsession with customers / being customer first / serving customers

Proactive problem‑solver and process‑improver

Knowledge of collectibles is a plus

Bachelor's degree preferred

Previous start‑up experience is a plus

Benefits

Generous holiday and time‑off policy

Health insurance options including medical, dental, vision

Work‑from‑home support

Home office setup allowance

Monthly allowance for cell phone and internet

Care benefits

Monthly allowance for wellness

Annual allowance towards childcare

Lifetime benefit for family planning, such as adoption or fertility expenses

Pension plans internationally

Monthly allowance to dog‑food the app

All Whatnot employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dog‑fooding budget makes this fun and easy)

Parental leave

16 weeks of paid parental leave + one month gradual return to work (company leave allowances run concurrently with country leave requirements which take precedence)

EEO Statement
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation
Compensation Range: €35 K - €42.5 K

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