Customer Experience Agent

Join the Future of Commerce with Whatnot Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values . With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.
From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.
And we’re just getting started As one of the fastest growing marketplaces , we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.
Role The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.
Interact with buyers and sellers with a customer first attitude ensuring a positive experience

Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner

Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users

Work with other departments to troubleshoot, research and resolve open questions

Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

You Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:
2+ years of support experience handling email and/or chat services.

Weekend availability required

Fluent in English

Secondary language preferred, in particular French, German, or Dutch

Understanding of Ecommerce and Marketplace operations

Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.

Obsession with customers / being customer first / serving customers

Proactive problem-solver and process-improver

Knowledge of Collectibles is a plus

Bachelor's degree preferred

Previous start-up experience is a plus

Benefits Flexible Time off Policy and holiday pay for working company-wide Holidays (including a spring and winter break)

Health Insurance options including Medical, Dental, Vision

Work From Home Support
Home office setup allowance

Monthly allowance for cell phone and internet

Care benefits
Monthly allowance for wellness

Annual allowance towards Childcare

Lifetime benefit for family planning, such as adoption or fertility expenses

Pension plans internationally

Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy).

Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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