Product Support Specialist

Overview

SurveyMonkey is the world's most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we're looking for

What you'll be working on

- Joining a collaborative, multilingual Customer Support team that's passionate about helping people succeed. You'll report to a supportive manager who values growth and development and play a key role in delivering world-class service to our diverse global customers.
- This is an exciting opportunity to use your German and English skills daily, solve meaningful challenges, and make a real impact on how our customers experience our products.
- If you thrive on problem-solving, learning, and working with a team that celebrates different perspectives, this role is for you.

Responsibilities

- Helping our customers in both English and German by email, chat, or phone — making sure they feel heard, supported, and successful.
- Troubleshooting issues and guiding customers to the best solutions, while also sharing tips to help them get the most from our products.
- Working closely with teammates and other departments to solve tricky challenges and improve the overall customer experience.
- Spotting opportunities to make things easier — whether that's updating resources or suggesting better ways of working.
- Playing a key role in keeping our customers happy and engaged by delivering service that's friendly, reliable, and solution-focused.

We'd love to hear from people with

- A genuine passion for delivering excellent customer service and creating positive experiences.
- Critical thinking skills and ability to think on your feet while being a quick learner
- Strong communication skills in both spoken and written form, with confidence engaging customers by phone, email, or chat.
- 1–2 years' experience in a customer-facing role, ideally within an internet, technology, or e-commerce environment.
- Flexibility to work across varying shift times to best support our global customers.
- A collaborative mindset, eagerness to learn, and the ability to adapt in a fast-moving environment.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI - Hybrid

Company culture and benefits

At SurveyMonkey, curiosity powers everything we do. We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like theCHOICE Fund to help employees thrive in work and life.

We live our company values —like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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