▷ (Apply Now) Client Manager, Client Servicing
2 days ago
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It’s never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.
We have an exciting opportunity for you to join our team as Client Manager. Reporting to the Vice President Client Servicing or Senior Client Manager, this full-time and permanent position is based in Ireland and offers regional coverage, allowing you to make a significant impact on our ABS Aviation, Department and its growth.
Purpose of Role
Responsible for delivery of reporting and administration services to a portfolio of aviation clients.
Key Responsibilities
- Assists in onboarding of new clients, including coordinating the incorporation of the legal entities where relevant.
- Main contact for internal and external stakeholders for client portfolio on a daily basis.
- Responsibility for overseeing and managing all relevant aspects in relation to each transaction including but not limited to the related documentation and administration tasks arising from same.
- Ensures that client reporting deadlines are met and any ad-hoc client requests are dealt with in a prompt manner.
- Commercial review of transaction agreements, to obtain an in-depth understanding of all aspects of the transaction and coordination with Accounting team to determine appropriate accounting for same.
- Accountable for review and approval of all ongoing servicing activities provided to clients, including but not limited to monthly investor reporting, debt reporting and coordination with Accounting team to ensure timely delivery of management accounts, annual financial statements, corporate income tax, regulatory returns and VAT returns of client.
- Investor/Debt reporting duties for client including:
- Oversee the reconciliation of servicer reports to bank accounts and monthly reports.
All aspects of cash management:
- Oversee and monitor the receipt and disbursement of funds through to settlement.
- Execution of funds transfers to/from accounts as required.
- Oversee daily cash reconciliation of client operating accounts through to resolution.
- Oversee preparation of all required reporting (daily, weekly, monthly and quarterly) within required deadlines; in particular preparation of the Monthly Investor/Debt Reports following strict application of the cash flow waterfall procedures and checklist.
- Distribution of the Monthly Investor/Debt reports within strict deadlines.
- Maintaining excellent working relationships with clients.
- Responsible for the internal control of the client reporting and administration processes in use; Identifying opportunities for process improvement and efficiencies, and implementing change.
- Assisting Accounting team in the annual audit process and tax compliance work, ensuring review for any deliverables as required.
- Organising, preparing agendas for and taking minutes of board meetings and annual general meetings (AGMs).
- Attendance and participation at client board meetings and AGMs where required (e.g. to present financial results), and subsequent filing of the financial statements with the CRO.
- Liaising with the internal company secretary and compliance department, and the client in relation to corporate filings to ensure compliance with Irish law and any contractual obligations.
- Maintaining excellent working relationships with third parties such as Revenue Commissioners, Companies Registration Office, Auditors, Tax advisors, Legal advisors and banks as required.
- Assessing client profitability.
- Ensuring clients are billed in accordance with agreed terms.
- Ensuring achievement of targets and KPIs as agreed with the directors.
- Escalating any issues in relation to client and/or staff delivery to the directors.
- Ad hoc duties that may be assigned from time to time.
Attributes/Technical Skills
- Excellent communication (written and verbal) and client servicing skills.
- Strong time management skills with a proven ability to multi-task and meet deadlines.
- Results-oriented.
- Highly organised with an eye for detail.
- Resourceful, independent and strong problem-solving abilities.
- Team player with flexible and hands-on approach where required.
- Analytical mindset with ability to identify opportunities for leaner, consistent processes which promote accurate data capture.
- Experience in the corporate services industry or accounting practice.
- Financial services experience will be a significant advantage, ideally in structured finance and/or aircraft leasing.
Education and Professional Qualification
- Qualified accountant (ACCA/ACA/CPA/CIMA) preferable, but not essential.
Company Benefits
- 25 days annual leave per annum, increasing by 1 day each year after 2nd anniversary to a maximum of 27.
- Private medical insurance.
- Pension: 6% employer contribution after completion of probation period.
- Life assurance 4x salary.
- Income protection.
- Bike to work scheme.
If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey
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