High Salary Customer Support Advisor

4 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time
Customer Support Advisor

Location: Dublin (hybrid working, full-time onsite during training, later it will be a hybrid)

Start Date: September 15th

Contract Duration: 6 months

Salary: €29,000 per annum

Working Hours: Monday - Friday (09:00 - 18:00)

Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner in delivering brilliant, engaged, and committed people to support Bank of Ireland's promises to deliver for their customers. Cpl believes that Bank of Ireland offers a fantastic opportunity for our colleagues to learn, develop, and build their careers within banking, with access to the best training, systems, and support from our colleagues in Bank of Ireland. Our goal is to ensure that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success, regardless of your role, duration, or contract terms. This role provides comprehensive support through full training and ongoing development opportunities. The environment is customer-focused, and as a Cpl colleague on site, you will play a central role in delivering excellent service. We are committed to an inclusive environment.

What the role is about:

1. Provide 'Best in Class' customer service and clear solutions to customer queries

2. Perform your role to the professional standards expected of a leading contact centre

3. Work towards achieving individual performance objectives

4. Contribute positively to your team and support colleagues

5. Ensure compliance with all regulatory requirements, operational, and administrative procedures

6. Embrace personal development and ensure required competency levels are achieved in line with role expectations

Role requirements:

1. Excellent team player with energy and commitment to achieving the goals of the Fraud Customer Centre

2. Customer service experience with a strong customer focus

3. Strong interpersonal and communication skills

4. A flexible, energetic, and innovative approach to work; ability to adapt to changing environments

5. Self-motivated with the ability to meet targets

6. Excellent problem-solving and resolution skills with attention to detail, with an emphasis on getting it right the first time

Desirable qualifications, skills & experience:

1. Experience in a phone-based role

2. Strong IT skills, e.g., Microsoft Office products

Benefits of being a Cpl colleague onsite:

1. Great starting rates & hours

2. Engaged onboarding & training

3. APA/QFA support subject to role

4. Dedicated EAP program

5. Bike to Work scheme

6. Travel tax incentives

7. A diverse and inclusive culture

8. Remote, hybrid, & on-site opportunities (subject to role)

9. Flexible hours (subject to role)

10. Access to the internal BOI Careers Lab and soft skills training

Cpl is committed to providing a positive employee experience for all, promoting meaningful work and growth opportunities. We are an Equal Opportunity employer and value diversity and inclusion. We welcome applications from all individuals, including those with additional needs or disabilities, and those taking time out for family or caring responsibilities. Cpl is a Gold Medal holder for Diversity & Inclusion and was recognized as the 5th Best Large Workplace in Ireland by Great Place to Work.

#J-18808-Ljbffr

  • High Salary Safety Advisor

    4 days ago

    Dublin, Dublin City, Ireland Design Build Search Full time

    Senior Health & Safety Advisor - Commercial Construction - Dublin City Centre One of Europes leading building contractors has an exceptional opportunity to work on a high profile commercial construction project in Dublin City Centre. The project is currently in delivery phase and they are looking to source a Senior Safety Advisor on site to work with an...

  • Customer Support Advisor

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Resources - TEG Full time

    Customer Support Advisor Location: Dublin (hybridworking,full-timeonsiteinthetraining,lateritwill beahybrid) Start Date: September 15th Contract Duration:6months Salary:€29,000perannum Working Hours: Monday-Friday(09:00-18:00) Cpl is a proud Talent Partner to Bank of Ireland.We have been a trusted partner to deliver brilliant, engaged and committed people...

  • Customer Support Advisor

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Customer Support AdvisorLocation: Dublin (hybrid working, full-time onsite during training, later it will be a hybrid)Start Date: September 15thContract Duration: 6 monthsSalary: €29,000 per annumWorking Hours: Monday - Friday (09:00 - 18:00)Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner in delivering brilliant, engaged,...

  • Customer Support Advisor

    4 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Customer Support AdvisorLocation: Dublin (hybrid working, full-time onsite in the training, later it will be a hybrid)Start Date: September 15thContract Duration: 6 monthsSalary: €29,000 per annumWorking Hours: Monday - Friday (09:00- 18:00)Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and...

  • Financial Advisor Trainee

    3 weeks ago

    Dublin, Dublin City, Ireland International Financial Advisor Jobs Full time

    Get AI-powered advice on this job and more exclusive features.Our client, an esteemed and accolade-laden company committed to sustainability and enriching the lives and financial well-being of our clientele, seeks dedicated Investment Advisory Wealth Managers to join their journey of ongoing expansion.They offer not only the opportunity to oversee diverse...

  • Customer Advisor

    2 days ago

    Dublin, Dublin City, Ireland The Boots Company Plc Full time

    The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London.The hourly rate will increase after 6 months in role.Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new...

  • Customer Advisor

    3 days ago

    Dublin, Dublin City, Ireland The Boots Company Plc Full time

    The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London.The hourly rate will increase after 6 months in role.Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new...

  • Customer Service Advisor

    3 weeks ago

    Dublin, Dublin City, Ireland Miele GB Full time

    Join to apply for the Customer Service Advisor role at Miele GBJoin to apply for the Customer Service Advisor role at Miele GBDepartment: Service - IrelandBased at our headquarters Dublin, Ireland we are seeking a dedicated Customer Service Advisor to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive...

  • Customer Care Advisor

    2 hours ago

    Dublin, Dublin City, Ireland Allianz Partners Full time

    :Allianz Partners provides global and local health insurance and other employee benefit solutions, health services, administration and reinsurance to its partners and customers around the world who include multinational corporations, SMEs, IGOs, NGOs and private families. We combine digital innovation, data insights and health expertise to make access to...

  • Sales and Customer Experience Advisor

    1 day ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €40,000 - €55,000

    Job Title: Sales and Customer Experience AdvisorTalent Acquisition Lead is seeking a Sales & Customer Experience Advisor. This role is based on-site in their office.Contract: 12 monthsAPA in Loans & Regulations is required for this role.As a Sales & Customer Experience Advisor, you will work collaboratively with your team to support the efficient delivery of...