Sales and Customer Experience Advisor

3 days ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €40,000 - €55,000
Job Title: Sales and Customer Experience Advisor

Talent Acquisition Lead is seeking a Sales & Customer Experience Advisor. This role is based on-site in their office.

Contract: 12 months

APA in Loans & Regulations is required for this role.

As a Sales & Customer Experience Advisor, you will work collaboratively with your team to support the efficient delivery of business objectives and day-to-day operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program while ensuring you meet the needs of our customers through promotion of our Omni-Channel approach.

Your Role

Our focus is to deliver an exceptional Customer experience by blending the most up-to-date technology with our highly skilled and trained people, through inbound, outbound phone calls and other digital capabilities.

Responsibilities
  • Work effectively as part of a high-performing team delivering excellent customer service and taking the initiative where necessary.
  • Provide an excellent level of customer service and advise our customers throughout their product/financial needs journey, where qualified to do so, further improving the customer experience.
  • Ensure accuracy by being quality-focused and adopt a right first time approach at all times.
  • Support and deliver for customers in our inbound, outbound, and digital channels.
  • Interact and build exceptional customer relationships providing market leading service that meets agreed service level agreements.
  • Take ownership and deal with customer queries in an effective, professional, and compliant manner.
  • Maximise opportunities to achieve the bank's customer goals and commercial objectives by generating and executing sales from customer leads through holding collaborative customer conversations (where qualified to do so) in accordance with our ethos and procedures.
  • Understand customer needs, segments, products, and digital capabilities in order to develop meaningful customer relationships through positive customer engagement interactions.
  • Maintain knowledge of regulatory codes and legislation impacting day-to-day work.
  • Commit to continuous professional development and agree an annual performance and professional development plan with the manager.
  • Continuously review skills and be flexible and open to feedback.
  • Be 'risk aware' and contribute to maintaining a robust risk framework by ensuring customer interactions are conducted in accordance with legislative, regulatory policies, and offer solutions to customers that are appropriate to their needs.
Requirements
  • To work with our customers regarding their financial requirements, an APA in Loans and Regulations with up-to-date CPD hours for relevant CPD years.
  • Strong English language skills verbally and written are essential.
  • Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience.
  • Significant proven sales, customer service, or clerical experience in a regulatory-compliant environment.
  • Committed to working in a fast-paced customer-focused environment.
  • Proactive, forward-looking, and driven philosophy.
Benefits
  • Opportunities for professional development and growth.
  • Collaborative team environment.
  • Competitive compensation package.
Seniority Level
  • Associate
Employment Type
  • Contract
Job Function
  • Customer Service, Sales, and Administrative
Industries
  • Banking and Financial Services
],

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