Business Relationship Manager

2 weeks ago

Dublin, Dublin City, Ireland Navi Group Full time
COMPANY: Navi Group
ROLE: Business Relationship Manager
LOCATION: Dublin
REPORTING TO: Head of Business Relationship Management

Navi Group is a privately owned and privately funded Irish organisation comprised of a portfolio of related companies including, Axium Buying Group (Wholesale), CarePlus and StayWell Pharmacies (Retail) and TouchPlus (Technology).With over 90 pharmacies across Ireland and more than 585+ pharmacy partners nationally, Navi Group is the largest and most influential retailer of pharmaceutical products in Ireland.

Role specification:

- Responsible for building trusted relationships with pharmacy customers and partners, liaising with key decision makers to maximise revenue for our independent pharmacy partners
- Liaise with the Procurement team and provide advice and feedback in relation to correct inventory management
- Managing the development of sales pipeline for Navi Products and Services, Axium, Navi Franchise, DispenSense, TillSense and all other services
- Work with marketing and the rest of the sales team to develop personalised approach to Navi service sales
- Improve the commercial terms with current partners where possible
- Manage any relevant customer contracts, loan agreements and other legal engagements
- Assist the Customer Service Team to communicate customer requirements throughout the business and ensure that these requirements are addressed appropriately
- Provide regular reports on market pricing and volumes, and other insights gained from customers.
- Review company practices to ensure customers get maximum satisfaction from their interactions with Navi Group
- Liaise and collaborate with relevant internal team and ensure that annual financial objectives are aligned to ensure the business meets it KPIs - both quantitative and qualitative
- Lead a continuous improvement process for selling and operations functions
- Develop and execute the company's business strategies to attain the goals of the board and shareholders

Skills/Experience Specification

- Proven experience in customer service, sales, or a related position
- Experience of Healthcare, Pharmaceutical or regulated industry essential, service/retail industry experience desirable
- Proven track record of driving and building relationships in the pharmacy sector
- Requirement to focus on continuous improvement, excellence in managing the day to day
- Integrity, determination, and resilience
- Excellent verbal and written communication skills
- Ability to lead and work within a team and manage stakeholders
- Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with pharmacy customers
- Exceptional organisation skills and a strong work ethic
- Full clean driving licence
- Requirement to be both field based and in the office as business requires

Apply today - send CVs directly to louiseobrien@navi.ie
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