Account Executive

5 days ago


Dublin Pike, Ireland Ardonagh Europe Full time

Account Executive - Commercial Lines, Broking (East)
Location: Sandyford (Hybrid)

Reports To: Team Lead, Commercial Lines

Permanent / Full Time

Key Internal Relationships: Regional Director, Account Directors, Regional Business Manager, Account Executives

Key External Relationships: Customers, Insurance companies, Credit Management

Responsibilities

Responsible for client insurance requirements including inviting, securing and documenting renewal as well as mid-year alterations and claims handling in line with agreed protocols and procedures

Provide Account support to Account Director(s) on clients

Ensure agreed processes are followed in all matters

Manage aged debt and premium collection

Comply with all management audit requirements

Customer Relationship Management

Build effective working relationships with all customers by establishing trust, anticipating needs, sharing information and meeting commitments

Deal with any issues that customers may have with queries, quotes etc.

Customer Service

Portray a professional image to meet or exceed customer service standards

Take personal responsibility for delivering the highest level of accuracy and quality in your work

Deal with requests and enquiries from customers, staff and management in a professional and timely manner

Team Collaboration

Work closely with designated Account Director

Work as part of a team to ensure all customer needs are met

Work together to ensure the team is on track to meet monthly and yearly targets

Compliance

Work with the team manager and compliance teams in ensuring that quality of file records meets prescribed standards

Requirements

Minimum CIP Qualification

Candidate must demonstrate the ability to work in a team environment

Strong communication skills are essential

Possess a positive, can do attitude with the ability to adapt to and embrace change

Attention to detail

Possess the ability to manage deadlines & prioritise workload

Demonstrate good technical & product knowledge

The ability to prioritise workloads and adapt to unforeseen events

A good degree of personal organisation and a structured approach to time and resource management

Person Specification

Previous Open I experience

Proficient in Office, including Outlook, Word & Excel

Friendly and assertive manner on the phone

Ability to develop relationships with insurers and clients

Willingness to learn & develop

Strong work ethic

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