Client Support Coordinator

4 weeks ago

South Dublin, Ireland Cpl Healthcare Full time
Client Support Coordinator

In partnership with our client, CPL HealthCare is now looking to recruit the Client Support Coordinator in Dublin area.

We are currently recruiting for a Client Support Coordinator to join our team on a permanent basis. If you are looking for a rewarding career within healthcare and strive to achieve excellent customer service please get in contact.

Our client is the World's and Ireland's largest and most trusted provider of non-medical homecare services to the elderly – enabling them to remain independent and live in their own homes. We provide top-quality, relationship-based care services to older people in local communities.

Client Support Coordinator Job Description:

The Client Support Coordinator comprises of a variety of duties in the coordination of scheduling services for clients and caregivers. You will assist with ensuring the highest level of care is provided to our clients. Duties & Responsibilities below include but are not limited to:

Duties & Responsibilities:

- Coordinate Client/Caregiver Schedules
- Assigning client/carer schedules daily to match with client careplan.
- Continuous monitoring of client activity and update client information using our internal rostering software
- Ensuring all communication with regards to caregivers/clients/HSE/family members etc is recorded in a timely fashion and saved on our internal rostering software
- Monitor and progress unassigned shifts.
- Scheduling of rosters daily and forward planning.

Client/Caregiver Service:

- All incoming calls should be answered in a friendly and professional manner.
- All received emails should be dealt with efficiently and within an acceptable timeframe to satisfy the client/caregiver request.
- Deal promptly with shift cancellations, shift time changes and amendments, additional and ad-hoc requests.
- Develop and maintain positive relationships with clients and caregivers.
- Facilitate the continued provision of client care supporting interactions between Home Instead staff, family members and HSE.

Client/Caregiver Records:

- Maintain and keep up to date accurate client and caregiver records.
- Set up accurate schedules on our internal rostering software.
- Handle all data subject information in accordance with GDPR guidelines and regulations.

CAREGiver Supervision:

- Coordinate caregiver holidays ensuring that any careplan changes are logged and communicated within set times to clients.
- Arrange caregiver holiday or sick leave cover where required.

Requirements:

- At least one year scheduling experience
- Ability to multitask and prioritise work load
- A team player
- Excellent written and spoken English
- One year Admin or reception experience
- Available Monday to Friday from 9am-5.30pm

What we can offer you:

- Competitive salary with KPI Benefits
- Excellent career progression

If you are interested to hear more about the roles, please contact Vedrana on Vedrana.Sekanic@cplhealthcare.com or +353 87 405 9697

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