▷ (15h Left) Community Operations Analyst - Ukranian New

6 days ago


Dublin, Ireland CPL Full time

Community Operations Analyst - Ukranian

Duties and Responsibilities

Assist our client’s community and help resolve inquiries empathetically, accurately and on time

Become and remain knowledgeable about client’s products and community standards

Make well balanced decisions and personally driven to be an effective advocate for our community

Strong interpersonal skills, verbal and written communication skills and most importantly empathy

Display a strong bias to doing what’s right

Investigate and resolve issues that are reported on client’s platform such as requests for account

support and reports of potentially abusive content

Respond to user inquiries with high quality, speed, empathy and accuracy

Use market specific knowledge, signals and insights to spot and scope scalable solutions to

improve the support of our community of users

Gather, analyze and utilize relevant data to develop ways to improve the overall user experience

on the site.

Enforce clients Terms of Use by carefully monitoring reports of abuse on the site

Review the reported content within agreed turnaround times and standards of quality

Identify inefficiencies in workflows and suggest solutions

Recognize trends and patterns and escalate issues outside the company policy to the global team.

ESSENTIAL COMPETENCIES:

Strong personal resilience with the ability to operate in a pressured and fast paced environment.

High adaptability and positive approach to challenges.

Ability to make decisions.

Ability to solve problems.

Effective Time management & Prioritization skills.

Ability to work as part of a team.

Ability to consistently hit KPIs on time.

Further Details:

Salary: €29718 p/y

Location: Sandyford (D18)

Working hours: Day - 9am to 5:30pm and Evening - 6pm to 2am

Shift: Day or Evening (Non Rotational)

Pay Schedule: Monthly

Contract Type: Permanent.

#covalenlinkedin



  • Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - Hebrew Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Hebrew At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...


  • Dublin, Ireland Cpl Healthcare Full time

    Community Operations Analyst - Ukrainian Duties and Responsibilities 1. Assist our client’s community and help resolve inquiries empathetically, accurately and on time. 2. Become and remain knowledgeable about client’s products and community standards. 3. Make well-balanced decisions and personally driven to be an effective advocate for our...


  • Dublin, Ireland Cpl Healthcare Full time

    Role - Community Operations Analyst - Norwegian Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Monday to Sunday -37.5h per week (Day shift - 9am to 5.30pm OR Evening - 6pm to 2am) Language - Norwegian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...


  • Dublin, Ireland CPL Full time

    Community Operations Analyst - Italian Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Italian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...


  • Dublin, Ireland CPL Full time

    Community Operations Analyst - Hebrew Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Hebrew At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...


  • Dublin, Ireland CPL Full time

    Community Operations Analyst - Ukrainian Speaker Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Ukrainian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations...


  • Dublin, Ireland CPL Full time

    Community Operations Analyst - Thai Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Monday to Sunday (5x7) - (Day shift - 9am -5.30pm or Evening shift - 6pm to 2am) Language - Thai At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...


  • Dublin, Ireland CPL Full time

    Community Operations Analyst - Indonesian Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Indonesian * We can consider only applicants eligible to work full-time in Ireland. At Covalen, we're not just a business process outsourcing (BPO) service...


  • Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - Finnish Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...


  • Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - Greek Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Greek At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...


  • Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - French Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - French At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...


  • Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - Thai Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Thai At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating...


  • Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - Nordics Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Monday to Sunday - 37.5h per week (Day shift - 9am to 5.30pm OR Evening - 6pm to 2am) Language - Danish, Norwegian, or Swedish At Covalen, we're not just a business process outsourcing (BPO) service provider –...


  • Dublin, Ireland CPL Full time

    We are currently hiring for the Finnish speaking market for Community Operations Analyst! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming...


  • Dublin, Ireland CPL Full time

    We are currently hiring for the Dutch speaking market for Community Operations Analyst! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming...


  • Dublin, Ireland CPL Full time

    Content Moderator-Multilingual Do you want to make a difference in our online community? My client needs multilingual professionals with strong interpersonal skills, verbal and written communication skills and most importantly empathy that can help resolve inquiries empathetically, accurately and on time. Main responsibilities: - Investigating and...


  • Dublin, Ireland CPL Full time

    Community Operations Analyst - Hebrew Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Hebrew At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...


  • Dublin, Ireland CPL Full time

    Community Operations Analyst - Thai Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Thai At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...


  • Dublin, Ireland Priceline.com LLC Full time

    AML/KYC Operations Analysts Apply Locations: Dublin, Ireland Time Type: Full time Posted on: Posted 2 Days Ago Job Requisition ID: R4893 Company Intro Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing...


  • Dublin, Ireland Cpl Healthcare Full time

    Role - Community Operations Analyst - Danish Speakers Location: Dublin Contract type: Permanent Work model: Onsite from the office (Sandyford) Working hours: Day shift (9am-5.30pm) or Evening shift (6pm-2am) *Entry level role At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...