Manager, Business Engagement

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Overview
At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

Job Description
The Business Engagement team at HedgeServ is seeking experienced professionals from NAV or Middle Office functions to support the testing, deployment, and validation of our applications. This role is pivotal in ensuring our applications meet the highest standards through strategic testing processes and close collaboration with development and business teams. There is a focus on strategic testing processes and procedures that enhance the quality of our applications and ensuring that the company standards and specifications are met.

The successful applicant will play a key role in managing User Acceptance Testing (UAT), Client-Specific Quality Assurance (QA), and driving initiatives that enhance operational efficiency. While no prior experience in the application development lifecycle is required, an interest in automation and testing is essential.

Key Accountabilities
Note: Responsibilities may evolve based on client structure and business needs.

Collaborate with global teams across New York, Sofia, Cork, and Dublin to uphold HedgeServ’s quality standards.

Partner with client service and development teams to understand and support key client deliverables as well as customized deliverables.

Develop and maintain Acceptance Criteria Checklists tailored to client processes.

Validate release candidate builds and raise issues or bugs to product owners.

Support automated testing efforts and triage discrepancies.

Facilitate business sign-off for releases and contribute to rollout and deprecation planning of new technology, workflows and processes.

Define test cases for new functionality in collaboration with Product and Business teams.

Act as a subject matter expert (SME) on projects involving the Business Engagement team.

Drive initiatives to improve efficiency and quality for HedgeServ clients.

Prerequisite knowledge, skills and experience
Required Experience & Skills:

4+ years of experience in a NAV or Middle Office role.

Degree in Accounting, Finance, Business, or Computer Science.

Strong systems, product and process knowledge

Strong analytical and problem-solving skills.

Excellent verbal and written communication in English.

Comfortable working independently and in a team environment.

High attention to detail and a proactive approach to issue resolution.

Strong interpersonal skills and a collaborative mindset.

Demonstrated leadership and ownership of tasks.

Ability to manage multiple projects simultaneously.

IT literacy with a familiarity of automation tools or testing frameworks.

Experience working in a cross-functional, global environment.

Why Join
Why Join the Business Engagement team?

HedgeServ’s Business Engagement team value innovation, collaboration, and continuous improvement. You’ll be part of a team that’s involved in shaping the future of Hedgeserv’s technology, with opportunities to grow, lead, and make a real impact.

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