Sales Operations Manager

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Description
Ookla is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest, Downdetector, RootMetrics, and Ekahau. Ookla’s datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users.
Our team is passionate and inspired by possibility. We seek team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. Working with us means using Ookla data and insights to advance better connectivity for all.
We are looking for a detail-oriented and proactive Sales Operations Manager to support our global sales organization’s efficiency. You will maintain operational excellence across sales workflows, data systems, reporting tools, and cross-functional projects. Partnering with Sales, Finance, and Revenue Operations, you will drive process consistency, ensure Salesforce data integrity, and support initiatives to improve visibility and efficiency for our go-to-market teams.
This role is ideal for someone highly organized, data-savvy, and passionate about enabling sales teams through systems and structure.
Expectations: Sales Process & Systems Support Assist in maintaining end-to-end sales workflows to ensure smooth opportunity progression.
Identify blockers, data inconsistencies, or process issues in daily sales activities for resolution.
Perform routine Salesforce data quality checks and help maintain consistency of custom fields and automations.
Collaborate with Salesforce Admins to support light configuration and process improvements.
Reporting & Analytics Generate and maintain dashboards and reports for pipeline health, sales performance, and deal progress.
Monitor key sales metrics to identify trends or gaps.
Support ad hoc data analysis and KPI tracking using Salesforce and internal tools.
Cross-Functional Operations Work with Sales, Finance, and RevOps on deal tracking, opportunity updates, and sales documentation.
Assist in executing sales programs, process rollouts, training, and compensation updates.
Maintain documentation related to workflows, systems, and key program changes.
Project Management & Communication Track and coordinate projects, maintaining timelines, task lists, and plans under Sales Ops Director’s guidance.
Schedule meetings, take notes, and follow up on action items.
Draft internal communications for process/tool changes or updates.
Support enablement by preparing FAQs, one-pagers, or guides for the sales team.
Requirements: 3–6 years in Sales Operations, Revenue Operations, or Business Operations.
Proficient in Salesforce CRM; experience with reporting, dashboards, and data maintenance required.
Strong organizational skills and high attention to detail.
Comfortable working with data and performing light analysis in spreadsheets or BI tools.
Excellent written and verbal communication skills.
Self-starter capable of managing multiple priorities and collaborating across teams.
Senior Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries Technology, Information and Internet

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