Spirit Motor Group – Service Advisor

1 week ago

Dublin, Ireland Spirit Motor Group Full time

Benefits: Please see full job specification
Location: Spirit Motor Group
Salary: Competitive
Spirit Motor Group is one of Ireland’s largest automotive retail groups, with no fewer than nine locations and a huge selection of new and used cars and commercial vehicles available. Established in 2004, we’re proud to represent some of the world’s most celebrated brands, including Jaguar, Land Rover, Volvo, Polestar, Ford, Skoda, SEAT, Cupra, and Volkswagen service.
About the role: Service Advisors in Spirit Motor Group operate front of house providing an essential service to our customers when they bring their vehicles to us for service and repair. Our service advisors are the primary link between the service customer and the workshop. Our service advisors report into the Service Manager. As a service advisor, your role will include:
Providing the end-to-end service of a customer vehicle service journey
Meeting and greeting all service customers
Scheduling customer vehicle service bookings by phone, email, or walk-in
Determining workshop availability for service, maintenance, and repair work
Maintaining up-to-date progress on each of your customer vehicles when undergoing service and/or repair
Advising and agreeing with customers on additional work or costs
Handing the serviced vehicle over at the agreed day/time, explaining the work completed and processing payment
Liaising with other teams in the business: management, reception, sales, warranty, parts
Assisting with gathering customer service feedback
As a front-line member of staff, you will always be a brand ambassador for the Spirit Motor Group, ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards, and best practices
What you need At least 1 year’s experience in a similar role working in the motor industry
Good communication, interpersonal, and presentation skills (fluent written and spoken English)
A working knowledge of ADP/Kerridge - further training can be provided
Proven experience in providing excellent service to front-line customers
Ability to prioritise, multi-task, and manage time effectively, particularly at peak times
A driving licence valid for Ireland
Fully authorised to live and work in Ireland or hold a current visa/work permit
Reward Package Contributory Pension Plan
Team & Individual Bonus Plan
Staff Retail Discount Scheme
Employee Assistance Program
22 days holidays
Close to Green LUAS and a range of bus routes
Please apply to HR@ohm.ie referencing the job you are applying for. Include CV outlining your experience to date and relevant experience as per this job specification. If you are from outside of the EEA, please describe your current work permit for Ireland.

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