Full-time Clerical Officer

Full-time Clerical Officer - Patient Services - UPMC Sports Surgery Clinic Dublin Location: UPMC Sports Surgery Clinic, Santry, Dublin 9 Job type: Full-time Contract of Employment Primary Duties and Responsibilities: Welcomes patients and their familiesprofessionally and delivers excellence in the administration of the patientepisode all through the Admissions process. Ensures thatthe patient is properly identified and that all records including patient wristband, medical record and computer record match, and are verified as correct bythe patient. Ensures allpaperwork including insurance documentation is accurate, signed and in orderprior to patient leaving the Admissions Department. Ensures that allexcess payments are deducted as necessary. Rotatesbetween reception, admissions, operations (including scheduling patientadmissions, cancellations, time changes and pre-admission of patients) asrequired. Verifies patient's insurance details as required. Performsswitchboard duties and answers the telephone professionally and according topolicy. To ensure theseamless administration of the patient admission from first contact to handoverto clinical colleagues. Treatscolleagues, patients, families and visitors with dignity and respect at alltimes. Drive qualityand ensure it is compliant to relevant standards. Reception duties as partof your duties ensuring all calls and queries are answered. Admissions ofpatients to Inpatient Ward and Day ward. Preparingcharts for following day and ensuring letters are filed in charts. Maintain anawareness of the privacy of patients in relation to all activities. Create aculture of accountability openness to change; respect for the individual andTeamwork that supports the achievement of our goals. Activelyparticipate in the Clinic's accreditation programme and the ethos of continuousquality improvement and implement and maintain procedures in the department. Ensureincidents, near misses, involving patients and staff are documented andreported in accordance with the Clinic's procedures and guidelines. Advise theatrestaff of any changes to theatre list regarding additional cases, cancellationsetc. Effectivecommunication with all personnel contributing to patient care within theclinic. Liaiseeffectively with all members of the multi-disciplinary team to ensure that caredelivery is patient focused and of the highest standard. Demonstrateinitiative and be receptive to new ideas and development. Displayqualities of leadership and good communication with all users of service andother service providers. Welcomes change and participates in theimplementation of new processes and procedures that will enhance departmentalefficiency and effectiveness. Maintains patient confidentialityat all times and is discrete in all dealings with patients and theirfamilies. Qualifications & Experience: Educated to Leaving Certificate Level or equivalent Person Specification: - Accurate data entry and keyboard skills. - Previous experience of working within anacute/clinical setting desirable. - Self-directed and an ability to work independently - Diplomatic and tactful with the ability to build andmaintain relationships - A team player with an open and flexible attitude - Excellent communication skills - written and verbal - Proficient in the use of Microsoft Office suite - Open to change and able to adapt to an ever-changing workenvironment - Ability to identify potential difficulties and formulatesolutions - Be of good character - Fluency in written and spoken English EqualOpportunity Statement and Benefits UPMC is an equal opportunity celebrate diversity and are committed to creating an inclusive environmentfor all employees. At UPMC we provide a total rewards programthat is not only market competitive, but fair and provides growth opportunitiesfor all our colleagues. Compensation - Competitive pay for the work employees do - base pay, performance related payand premium pay where applicable. Performance and Recognition - Rewards for performance that supports the goals and mission ofUPMC through our annual ACES programme. Developmentand Career Opportunities - Opportunities for each employee to reachtheir career goals through continued learning and/or advancement. AboutUPMC UPMC is a renowned multinational academic medicalcentre committed to delivering people-focused care that's close to in Pittsburgh and affiliated with the University of PittsburghSchools of the Health Sciences, UPMC shapes the future of health throughclinical and technological innovation, research and expands its expertise globally, bringing world-class care acrosscontinents through its UPMC International division - an owned and operatednetwork of hospitals and ambulatory care centres in Italy, Ireland andCroatia. UPMC International brings new access to the signature specialtyservices of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others tomore people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital inWaterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital inClane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available atthe UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapylocations in Waterford and Cork, UPMC The 4th Practice in Mallow, and acrossUPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, andMayo. UPMC has also established a nationwide Concussion Network. UPMC'sGlobal Technology Operation Centre is based in Kilkenny. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.