[Urgent Search] Senior Facilities Manager

Senior Facilities Manager – Real Estate Managed Services JLL Facilities Services | EMEA
Position Overview
Lead the delivery of comprehensive Facilities Services through a multi-disciplined team approach, with a strong focus on Dublin operations. Provide oversight and coordination of the Salesforce London Tower PMO initiative, ensuring alignment across workstreams. Drive exceptional client service delivery, operational excellence, and strategic growth by embedding best practices, fostering collaboration, and delivering measurable value.
Key Responsibilities Strategic Leadership & Service Delivery
Lead a multi-disciplined team to deliver all services under Facilities Services
Ensure consistent delivery against client agreements, including all contractual obligations
Identify, present, and implement opportunities for growth and continuous improvement
Manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in line with budget forecasts
Prepare accurate revenue forecasts based on client commitments and present monthly/quarterly business reviews
London Tower PMO Leadership
Co-create and oversee workplace readiness plans across work streams aligned with phased project delivery for new office openings
Partner with Salesforce functional owners and teams to support readiness across 10 key workstreams: Hospitality, Office Services, Facilities, Communications & Change Enablement, Operations, Global Security & Services, Design, Business Technology, MEP, Space Planning
Management & Coordination
Manage each workstream and align with Real Estate SF and WPS SF
Ensure each workstream functional owner sets out tasks, timelines, milestones, and deliverables
Set up cadence with individual workstream owners to ensure they are on track
Identify and manage intersecting tasks within workstreams for seamless delivery
Provide project coordination and programme oversight, ensuring alignment and progression
Set up project team cadence with all workstream owners and extended project team
Track and monitor project progress, evaluating performance and driving accountability
Operational Excellence & Team Leadership
Track and follow up progress for operational projects
Support stabilization of JLL/Salesforce team including redefining structure with change enablement
Track progress and follow up for each team
Compile progress and press for action when needed
Manage, motivate, and develop internal teams, fostering inclusive and cohesive environments
Oversee project management for day-to-day operations
Identify, assess, and mitigate program-level risks while managing organizational changes
Communication & Stakeholder Management
Create and share weekly updates in the form of meeting notes and periodic communications
Communicate effectively with stakeholders, including executive leadership, providing timely updates
Provide Change Enablement & Communications support
Establish cadence meetings for progress tracking across all functional areas
Standards Implementation & Transition Management
Support continuous development and implementation of EMEA Salesforce standards, best practices, and procedures
Support the implementation of global standards, best practices, and procedures
Ensure smooth project closeout and transition to business operations
Manage transition to steady-state business operations
Provide change enablement and communication support
Project management for day-to-day operations
Compliance & Safety
Ensure Health & Safety procedures and practices are embedded and followed at all times
Be available for travel across EMEA as required
Essential Qualifications
Required Skills & Experience
Facilities Management Experience essential, Project Management desirable
Strong business operator with excellent communication, negotiation, and influencing skills across all levels
Proven Customer Relationship Management (CRM) capabilities with commitment to high-quality delivery in fast-paced environments
Experience in leading multi-disciplined teams across regions or large-scale operations
Technical Expertise
Deep knowledge of at least one core competency in facilities management, ideally Soft Services
Strong commercial and financial awareness
Proficiency with Google Suite (Gmail, Sheets, Slides)
Demonstrated ability to build and maintain collaborative networks internally and externally
Proven capability in navigating complex client organizations
Strategic & Leadership Capabilities
Strategic thinker with proven ability to develop and implement strategies and deliver on agreed targets
Strong prioritization, problem-solving, and decision-making skills with an innovative approach
Ability to manage intersecting tasks across multiple workstreams
Experience with change management and organizational transformation
Key Success Metrics
Achievement of all SLA and KPI targets across service delivery
Effective coordination and alignment of 10+ workstreams
Successful stabilization and restructuring of London JLL/Salesforce teams
Revenue forecast accuracy and client satisfaction scores
Smooth transition from project delivery to steady-state operations
Travel Requirements
Available for travel across EMEA as required to support regional operations and client engagement.
Seniority level
Associate
Employment type
Full-time
Job function
General Business and Engineering
Referrals increase your chances of interviewing at JLL.
Location: Dublin, County Dublin, Ireland

#J-18808-Ljbffr