Complaints Handler
2 weeks ago
Overview Complaints Handler - Banking (Fully remote). Contract: Immediate – circa two months. Working Hours: 9am – 5:15pm. Candidates must be available for an immediate start.
The Complaints Handler will be responsible for investigating and addressing complaints. You will play an instrumental part in reducing/eliminating predictable and repeat complaints.
Responsibilities Deal with the daily volumes of correspondence/workload efficiently.
Respond to daily queries and correspondence in a timely manner and within SLA.
Be able to work in a challenging and pressurising environment.
Fully investigate telephone and written customer complaints/or Appeals within the agreed Service Level Agreements and ensure internal processes are strictly adhered to.
Ensure all complaints/Appeals are dealt with effectively and efficiently and are fully compliant with regulatory requirements under the Consumer Protection Code, CCMA and Data Protection Code, etc.
Liaise with Area Offices, the Branch network and all departments during investigations, retrieve relevant documentation, and assess a case; seek advice from the Bank’s Legal department where appropriate to avoid litigation.
Identify and raise service improvements and systemic issues to continuously improve service levels.
Provide advice and support to internal customers to resolve complaints at source; maintain monthly contact with branches and departments under partnership agreement.
Escalate issues of risk to Compliance Department and other areas within the Bank.
Promote a customer service ethos within the organisation.
Assist with the investigation of Ombudsman/Mediation cases as required.
Assist with MI reports and support the operation of the department through various essential ad hoc/admin functions.
Provide ongoing telephone and administrative support to customers and branches.
Maintain a high standard of administrative duties and ensure good communication across the team to deliver seamless service.
Meet all SLAs relevant to the Department and ensure regulatory and compliance standards are fully adhered to.
Fully support change agenda in relation to any new project/processes.
Requirements Essential Previous complaint handling experience in the banking/payments sector.
Strong communication and interpersonal skills.
Excellent written skills, with the ability to present written material clearly and convincingly.
Strong investigation skills and ability to identify service shortcomings and potential conduct risk issues.
Maintain compliance with all relevant internal and external rules, regulations, and policies.
Good PC skills (Word, Excel, PowerPoint).
Excellent planning and organising skills.
High levels of drive, self-motivation and resilience.
Desired Financial Services Complaints Management Experience
Knowledge of the Bank’s products and services
Working knowledge of key Bank systems
Location and Employment Type Dublin, County Dublin, Ireland
Salary: €16.00-€17.00; Other salary ranges observed include €32,000.00-€35,000.00 and €35,000.00-€42,500.00 (various postings).
Additional information Sedgwick is an Equal Opportunity Employer.
The statements contained describe the general nature and level of work being performed. They are not intended to be a comprehensive list of functions, duties, or local variances. Sedgwick reserves the discretion to add or to change duties at any time.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Insurance
#J-18808-Ljbffr
-
Complaint Case Handler
1 day ago
Dublin, Ireland hays-gcj-v4-pd-online Full timeYour new company One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Complaint Case Handler to work within a busy branch located in Dublin. Your new role Mandate certifications (e.g., MCC, APA, QFA, CIP, CPD) APA...
-
Insurance Complaints Handler
3 weeks ago
Dublin, Ireland September Consulting Ltd Full timeOverview Salary: up to 45K + annual bonus + pension + insurance discounts + benefits We’re working with a leading insurance provider in Ireland that’s looking to bring a Complaints Handling Specialist onto their team. This is a backfill position due to internal movement—a great opportunity to join a stable and supportive team that plays a key role in...
-
Motor Claims Handler
3 weeks ago
Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full timeMotor Claims Handler page is loaded## Motor Claims Handlerlocations: IE-Dublinposted on: Posted 12 Days Agojob requisition id: R57988By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us,...
-
Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeGlobal Privacy Policy Sedgwick’s caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick’s policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve. We want to share with you our policy regarding the collection, use, and protection of...
-
Motor Claims Handler
2 weeks ago
Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeMotor Claims Handler page is loaded## Motor Claims Handlerlocations: IE-Dublinposted on: Posted 27 Days Agojob requisition id: R57988Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for...
-
Motor Claims Handler
3 weeks ago
Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full timeMotor Claims Handler page is loaded## Motor Claims Handlerlocations: IE-Dublinposted on: Posted 27 Days Agojob requisition id: R57988Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for...
-
Motor Claims Handler
2 weeks ago
Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeMotor Claims Handler page is loaded## Motor Claims Handlerlocations: IE-Dublinposted on: Posted 27 Days Agojob requisition id: R57988Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.A career at Sedgwick means experiencing our culture of caring.It means having flexibility and time for all the...
-
Motor Claims Team Leader
3 weeks ago
Dublin, Ireland Abrivia Full timeMotor Claims Team Leader Our client is a global insurance leader providing a comprehensive range of solutions across motor, property, liability, and financial lines for both commercial and personal customers. This insurer offers an exciting environment for claims professionals seeking to grow within a high-performing, supportive culture. They are recruiting...
-
Dublin Pike, Ireland Sedgwick Claims Management Services Ltd Full time**Specific responsibilities (including but not limited to)** Proactive end to end management of a portfolio of 150+ bodily injury and third party motor damage files with specific closure and quality targetsPrevious complaint handling experience would be advantageous together with familiarity of the CPC requirements.**Qualifications/skills** Experience...
-
Motor Damage And Bodily Injury Claims Handler
2 weeks ago
Dublin, Ireland Sedgwick Claims Management Services Ltd Full time**Specific responsibilities (including but not limited to)** Proactive end to end management of a portfolio of 150+ bodily injury and third party motor damage files with specific closure and quality targetsPrevious complaint handling experience would be advantageous together with familiarity of the CPC requirements.**Qualifications/skills** Experience...
