Case Officer

3 weeks ago

Dublin, Dublin City, Ireland CPL Full time
We are delighted to announce that our client the Charites Regulator are currently recruiting for a Case Officer (Executive Officer).

Role profile:

Case officers make a valuable contribution to the work of the Charities Regulator. The role of Case Officer in the Registration Unit is a key position in the Charities Regulator, engaging with applicants, charities, charity trustees and the public. The core functions of the Registration Unit are assessing applications submitted to the Charities Regulator, providing information to the public and maintaining the register of charities.

The successful candidate will be working with information and documentation requiring critical analysis and the application of relevant legislation and procedures and making recommendation on to their unit manager. Case Officers may also have a role in overseeing the day-to-day work of the Support function. The Support function provides information in a public front facing role over the phone and by email and provides comprehensive administrative support to the Registration team.

The Duties and Responsibilities of the successful candidate will include the following:

Reviewing a range of applications to the Charities Regulator, from straightforward applications to more complex and unique applications. This requires carefully analysis of each application on its own merits, applying relevant Legislation and organisational procedures appropriately and assessing the supporting evidence. You will need to critically assess information, identify key issues and clearly explain any concerns and requirements.

- To make appropriate recommendations based on the applications submitted
- To explain complex issues to applicants and to support them in submitting the required information.
- To deal with general queries and escalations via public channels and directing the public and charity trustees to our guidance documents and website.
- Performance and probation management of any direct reports.
- Training and mentoring of support officers
- Reporting to and supporting the Manager and Head of Registration to achieve the effective management of the team as measured by key performance indicators.
- Contribute to the development of policies and procedures to increase the efficiency and effectiveness of the team.
- Contribute to the development of guidance publications for charities and their trustees.
- Other duties that may be assigned

The above is intended as a guide to the general range of dues and responsibilities associated with the post and is intended to be neither definitive nor restrictive. It will be subject to periodic review with the post holder. The Charities Regulator retains the right to amend role profile and allocate resources within the Charities Regulator in the most appropriate manner and in accordance with business needs.

Essential requirements:

Candidates must have on or before Friday, 21st March 2025

1. (a) A minimum of 2 years relevant work experience in a role where you assessed a range of

information and identified key issues and clearly explain any concerns and requirements to progress.

Or

1. (b) A minimum of 2 years relevant work experience, working in a regulatory or charity role;

And

2. Excellent writing skills and attention to detail as evidenced in the application form, in comparison to other applicants

And

3. (a) Have obtained in the Leaving Certificate Examination a minimum of grade D at Ordinary (or

Pass) level in Mathematics and Irish or English, having obtained a minimum of Grade C in at least five subjects at Higher (or Honours) level papers;

Or

3. (b) Have passed an examination(s) which would be acceptable to the Charities Regulator as being of at least an equivalent standard of the Leaving Certificate;

Skills and experience:

- Ability to assess a range of information and identify key issues and clearly explain any concerns and requirements to progress. Ability to make recommendations based on information provided and standard operating procedures and suggest a course of action.
- Ability to prioritise tasks and competing demands
- An ability to provide excellent customer service to both internal and external customers Experience of managing and delivering work to a high standard, achieving quality results and meeting goals and targets
- Excellent communication skills with an ability to present information in a clear, concise, comprehensive and convincing manner
- A high degree of ICT literacy including excellent MS suite familiarity
- The ability to deliver timely and accurate information
- Experience managing a diverse workload with competing deadlines.

Desirable experience knowledge and skills:

- Evidence of ongoing professional and personal development.
- Have spoken or written Irish to a level sufficient to communicate proficiently with our customers in their preferred official language.
- Experience with IT testing and development of new functionality of an IT platform/ system.

Required competencies

Candidates should have all the abilities required of Case Officer. In particular, candidates must

demonstrate, by reference to specific achievements in their career to date, that they possess or have the capacity to quickly acquire the qualities, skills and knowledge required for the role of Case Officer as identified by the Public Appointments Service Assistant Principal level competency framework set out in Appendix A.

- People Management
- Analysis and Decision Making
- Delivery of Results
- Interpersonal and Communication Skills
- Specialist Knowledge, Expertise and Self-development
- Drive and Commitment to Public Service Values

How to Apply

Application forms and Candidate Information Booklets are available from the careers section on the Charities Regulator website or by following the below link: https://staging.cpl.com/charities-regulator/careers.html Application forms must be completed and sent to [email protected]. Please note that cover letters and CVs are not required and will not be considered. No enquiries or canvassing may be made to the Charities Regulator. Closing Date: 12 noon-Friday, 21st March 2025

Applications will not be accepted after the closing date and late applications will be ineligible for consideration. Therefore, it is the responsibility of candidates to ensure that sufficient time is allowed for receipt of your application. Applicants must ensure they retain a copy of the email submitted, including the date and time, in case of any queries. An acknowledgement email will be issued in respect of all applications received. If an applicant does not receive an acknowledgement email within two working days of date of submission, the applicant should contact [email protected] to ensure the application has been received.

Any candidate requiring any particular accommodation for interview or other elements of the selection process should notify us at [email protected] so that appropriate arrangements can be made. We will endeavour to keep candidates informed of the progress of their application at the earliest possible date.

Canvassing is prohibited and will result in disqualification from the competition.

#LI-MG2

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