Customer Success Analyst

1 day ago


Dublin, Ireland Staffline Recruitment (ROI) Full time

CUSTOMER SUCCESS ANALYST | DUBLIN NORTH | PERMANENT Our client is searching for an Analyst to join their team in assisting with reporting of customer success. Standard hours are 8:30 AM to 5:30 PM, Monday to Thursday, and 8:30 AM to 4:00 PM on Friday. ON OFFER| Competitive salary with bonus Pension scheme 20 days of annual leave Engaging company events Clear career progression opportunities YOUR ROLE| You will coordinate operational and administrative processes related to customer orders and complete reports on customer success. You will work with relevant internal departments in analysing forecasting and business performance. KEY RESPONSIBILITIES| Take charge of operational and administrative order processes, including quotations, invoicing, job costing, and documentation, ensuring that all information is accurately recorded in internal systems. Arrange and coordinate orders efficiently, ensuring adherence to compliance and service level agreements. Liaise with customers regarding customer care through calls and emails, striving to exceed expectations for service excellence and satisfaction. Collaborate with stakeholders to provide updates on kpi's for customer service, including on-time delivery, forecasting, and sales. REQUIREMENTS| A minimum of 2 - 3 years of experience in a similar role 3rd-level degree in data-related or business support/ business finance qualification Solid understanding of CRM systems and processes. Proficient in Microsoft Office, in particular Excel Proven ability to multitask in a fast-paced team environment Exceptional customer service skills Full driving licence and ability to travel for business meetings on occasion If you are ready to take the next step in your career, send your CV to Lisa in the Dublin Branch to apply for this opportunity Skills: CRM Analysis Business Forecasting Reporting



  • Dublin, Ireland Staffline Group PLC Full time

    Job description CUSTOMER SUCCESS ANALYST | DUBLIN NORTH | PERMANENTOur client is searching for an Analyst to join their team in assisting with reporting of customer success. Standard hours are 8:30 AM to 5:30 PM, Monday to Thursday, and 8:30 AM to 4:00 PM on Friday. ON OFFER|Competitive salary with bonusPension scheme20 days of annual leaveEngaging company...


  • Dublin, Ireland Accela, Inc. Full time

    Overview At Accela, our Customer Success Managers are essential to building lasting relationships with our customers and ensuring they achieve their strategic goals through our innovative solutions. As a Customer Success Manager (CSM), you will work closely with our customers to develop comprehensive Strategic Accounts Plans that align with their long-term...


  • Dublin, Ireland Zendesk Group Full time

    ## Job DescriptionThe CCaaS CSM Specialist is a dynamic advisory role responsible for ensuring customers rapidly achieve business outcomes using Zendesk’s Contact Center as a Service (CCaaS) capabilities. This is a specialized function within the Customer Success organization, focused on driving adoption, optimization, and measurable value from our CCaaS...


  • Dublin, Ireland Quantcast Full time

    At Quantcast, we’re redefining what’s possible in digital advertising. As a global Demand Side Platform (DSP) powered by AI, we help marketers connect with the right audiences and deliver measurable results across the Open Web. Our foundation is built on cutting‑edge measurement and consumer analytics, giving our clients the tools they need to drive...


  • Dublin, Ireland Cpl Full time

    Customer Success Manager – Fundraising Support & GrowthAbout the RoleThe Customer Success Manager will support and grow a network of fundraising organisations across Ireland. The role focuses on helping charities, schools, clubs, and community groups raise funds and build strong supporter communities using a dedicated fundraising platform.This individual...


  • Dublin, Ireland Positive Carbon Full time

    Positive Carbon is dedicated to creating a sustainable future by helping the hospitality and food service industry eliminate food waste. We provide innovative solutions that not only benefit the environment but also enhance the efficiency and reputation of our partners. Our mission is to make sustainability a key ingredient in the culinary world. Tasks We...

  • Business Analyst

    1 week ago


    Dublin, Ireland Reperio Human Capital Full time

    Business Analyst 176452 Desired skills: Business Analyst, SQL, Agile, JIRA HybridReperio has partnered with a well-established technology solutions provider in the financial services sector seeking an experienced Business Analyst.The successful candidate will play a key role in defining requirements, improving processes, and ensuring that product features...


  • Dublin, Ireland Run my Accounts AG Full time

    About FlowForma: At FlowForma, we are pioneers in digital process automation, workflow solutions, and digital transformation. Our passionate team is dedicated to creating intuitive, affordable process automation tools that empower organizations to work smarter and faster than ever before. Headquartered in Dublin, FlowForma serves a diverse global customer...


  • Dublin, Ireland Cpl Full time

    Client Service Manager / Customer Success Manager (German Speaking)Location: Hybrid – Dublin 15Salary: €50, per annumContract: 11-Month ContractWhy This Opportunity Stands OutJoin a global fintech leader where your expertise will directly shape the experience of high-profile enterprise clients across the DACH region. As a German-speaking Customer Success...

  • Customer Service

    2 weeks ago


    Dublin, Ireland Osborne Full time

    Customer Service / Success Manager We’re partnering with a well-established and rapidly growing commercial services company in Dublin West to recruit an experienced Customer Service / Success Manager. This is a key leadership role that bridges the gap between Sales, Finance, and Transport, ensuring customer satisfaction, operational efficiency, and...