Monetization Services Analyst

About the team

The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe.

What you’ll do

We're looking for a Monetization Services Analyst to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts, workflows and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.

Responsibilities

- Be responsible for onboarding sold custom contracts into our billing systems
- Comfortable working with legal contracts and have strong attention to detail
- Develop and manage scalable billing and collection processes for complex user agreements and new business operations
- Build scalable and auditable onboarding processes for new and existing users
- Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements
- Partner with account managers to solve user inquiries related to onboarding implementation, billing, and collections
- Advocate for the customer to internal stakeholders. Share system feedback and insights to Sales, Product Management, Engineering, Support and Legal on innovation and improvement needed to optimize the Stripe user experience.
- Help scope, build, and deliver continuous process improvements that enhance operations.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

- 5+ years experience in a client-facing role, ideally customer success, consulting, financial services, account management, or sales experience, preferably working with technical products.
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- The ability to be detail oriented, but can visualize the larger impact of a series of transactions
- Strong analytical skills and ability to navigate data and people to find answers
- Strong operating rigor, including organizational and time management skills
- A capability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers
- Motivation and flexibility to work well in a high-growth environment where things change quickly

Preferred qualifications

- The ability to trace process impacts from situation to end customers & business financial outcomes
- Knowledge of (or experience in) the payments industry
- Demonstrated professional experience using GSuite, Excel and working with large data sets; experience with SQL is a plus.
- Demonstrated project management/consulting experience and the ability to work cross-functionally
- A builder's mindset and a willingness to question assumptions and conventional wisdom
- A passion for learning and solving problems via infrastructure and automation.

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

The annual salary range for this role in the primary location is €63,200 - €94,800. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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