
Urgent Search Service Management Office Lead
1 week ago
This range is provided by E-Frontiers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range €390-€420 per day
Role Principal Recruitment Consultant - Sales & Marketing
Service Management Office (SMO) Lead — Contract: 12 Months; Location: Hybrid, Dublin (2 days onsite)
A global professional services provider is seeking a Service Management Office (SMO) Lead to drive IT service excellence. This role focuses on refining and leading ITIL-aligned processes, ensuring IT services are delivered consistently, efficiently, and in line with business needs. It's an opportunity to shape governance frameworks, lead programs and projects, and influence stakeholders at a strategic level.
Responsibilities Lead and refine the Service Management Office, embedding ITIL best practices across ICT operations
Ensure effective governance of service management processes and continuous improvement
Oversee delivery of ICT programs, projects, and managed services
Develop and maintain strong relationships with stakeholders and sponsors
Align ICT services with business objectives for long-term impact
Qualifications / About You Proven experience as a Service Management Office Lead or in a similar IT service management role
Strong knowledge of ITIL processes and governance
Background in delivering ICT services, programs, or projects at scale
Excellent stakeholder engagement and communication skills
Ability to drive strategic ICT initiatives and foster service excellence
Seniority level Mid-Senior level
Employment type Contract
Job function Information Technology
Industries IT System Training and Support
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