Urgent Search Service Management Office Lead

1 week ago


Dublin Pike, Ireland E-Frontiers Full time

This range is provided by E-Frontiers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range €390-€420 per day
Role Principal Recruitment Consultant - Sales & Marketing
Service Management Office (SMO) Lead — Contract: 12 Months; Location: Hybrid, Dublin (2 days onsite)
A global professional services provider is seeking a Service Management Office (SMO) Lead to drive IT service excellence. This role focuses on refining and leading ITIL-aligned processes, ensuring IT services are delivered consistently, efficiently, and in line with business needs. It's an opportunity to shape governance frameworks, lead programs and projects, and influence stakeholders at a strategic level.
Responsibilities Lead and refine the Service Management Office, embedding ITIL best practices across ICT operations

Ensure effective governance of service management processes and continuous improvement

Oversee delivery of ICT programs, projects, and managed services

Develop and maintain strong relationships with stakeholders and sponsors

Align ICT services with business objectives for long-term impact

Qualifications / About You Proven experience as a Service Management Office Lead or in a similar IT service management role

Strong knowledge of ITIL processes and governance

Background in delivering ICT services, programs, or projects at scale

Excellent stakeholder engagement and communication skills

Ability to drive strategic ICT initiatives and foster service excellence

Seniority level Mid-Senior level
Employment type Contract
Job function Information Technology
Industries IT System Training and Support
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