Customer Service Rep
3 weeks ago
The CSR will be working within and promoting the Company Values – Be Brave, Be Wise, Be Proud and Exceed.
Duties and Responsibilities
Provide support and services on calls and via emails for various activities such as:
o Handling requests on missing payments or payments history
o Provision of information on cheques / other payment methods
o Process changes to instructions regarding payment tools / payment preferences
Process changes of personal data and customer addresses
o Handling queries relating to proof of life procedures / campaigns.
o Support on internal processes and procedures (Admin tasks)
o Adhoc tasks and projects will be assigned based on business requirements.
o Support the company's efforts to achieve certification to the ISO 9001 Standard for the team
o Compliance with data protection, GDPR and training requirements.
Education and Experience:
o Experience of 6-12 months in a customer service environment
o Preferably in a finance, banking, payments, call center or pensions sector.
o Excellent knowledge of Microsoft Office suite
Essential Skills and abilities:
o Ability to function in a fast-paced environment where standard of quality and timeliness are established
o Must possess excellent PC skills
o Must be goal orientated
o Ability to speak, read and comprehend required language(s) (as advertised), including English possess good verbal communications skills
o Must possess superior listening skills
o Ability to deliver information at customer's knowledge level in an understandable manner
o Strong interpersonal skills and ability to think independently and follow through effectively
o Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
o Excellent attention to detail
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