Senior Product Specialist

Overview

Senior Product Specialist - Health Insurance. Location: Dublin, IE. Company: Irish Life Group Services Limited.

What we offer: We have embraced a hybrid working model for most positions, with a balance of working from home and in the office. We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and wellbeing initiatives and support.

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being. We believe in doing the right thing — acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this is only possible when we work best together — in a supportive, collaborative environment where every idea and contribution is valued.

Role Overview

This role will report to the Senior Product Manager. As Senior Product Specialist - Health Insurance Products your role will involve:

- Supporting Irish Life Health strategy for Product Strategy and New Product Development working through a cross functional forum to develop and agree roadmap of health insurance product enhancements, changes and new plan launches that will support delivery of our goals.
- Manage any product rationalisation and retirements in line with business requirements.
- Driving use of customer insights from customer segmentation, competitive analysis and market trends (both commercially and health system) to inform changes to existing portfolio and new product development process.
- Collaborate with Proposition team to understand the needs of various segments of ILH portfolio and input into continual benefit refreshes to continue to meet those needs.
- Using data and analytics of customer behaviour to determine opportunities and challenges across portfolio.
- Applying innovative thinking and a drive for results to translate customer insights and commercial acumen into propositions which help Irish Life Health’s members lead healthier lives.
- Working integrally with Pricing Team and cross functional teams to align customer interest with commercial return

What you will help us to achieve

- Support the implementation of the marketing strategy and incorporate into objectives.
- Assist the Marketing management team by taking the lead and delivering results for specified Marketing priorities.
- Work effectively with a wide range of internal and external stakeholders to deliver and support the Marketing strategy and business goals.
- Manage own workload ensuring all deliverables are met to a high quality standard and targets are achieved.
- Take the lead in assigned projects.
- Contribute to the development and implementation of team goals and provide support on developing team goals and implementing goals.
- Provide support to colleagues in idea generation and decision making.
- Be a champion for the Customer across the business ensuring their needs are prioritised.

What you will need to be successful in the role

Product Knowledge

- Strong expertise in using data and research to identify customer behaviour and insights.
- Strong commercial acumen and understanding of profitability drivers.
- Strong research ability.
- Passion for driving change and delivering innovation.
- Excellent communication (verbal and written) and presentation skills.
- Demonstrable record of inter-departmental collaboration.
- Strong attention to detail and project management skills.
- 3rd level qualification in Business/Marketing or related discipline.

Personal Qualities

- Self-motivated & energetic.
- Thirst for knowledge and desire to solve problems.
- Adaptive communication and influencing style.
- Resilient and relentless.
- Open to change and comfortable working in a dynamic environment.
- Ability to analyse, interpret and act upon both qualitative and quantitative data.

Desired Knowledge / Experience / Skills

- 4+ years of product or proposition development experience in Financial Services, with some commercial responsibility and a proven track record of driving growth in the business.
- Knowledge of Health Insurance market in Ireland and associated regulation.
- Business management needs and challenges faced by customers, competitors in the space, and emerging trends that could shape new opportunities.
- Excellent knowledge of the regulatory rules that govern the product landscape including all rules and regulations set by both HIA, CBI and the Revenue Commissioners where applicable.
- APA in Health Insurance is desired but not essential.

Please note this is not a digital product role.

About us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets and over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently through Irish Life Health, their health insurance.

Irish Life Health provides Health Insurance to over 500,000 people across Ireland both directly and through Corporate schemes. Our Vision is to help people live healthier lives and we focus on providing access to healthcare solutions that will help our customers do this. This includes offering services like 24/7 Digital Doctor; access to counsellors through our Healthy Minds programme and expert Physio support for acute back or neck pain across all of our Plans.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.

Irish Life Health supports Equal Opportunity and is regulated by the Central Bank of Ireland.

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