Senior Manager Services Marketing

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Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Our team

Our Global Services Organization combines and orchestrates all services to implement Körbers business leading MES software to the pharmaceutical and biotech manufacturing industry. We take care for seamless implementation based on industry standard project management methods and delivery models. Project performance and customer satisfaction are key.

Our aim is to enhance our Marketing capabilities and skills to manage and develop our services portfolio. Therefore, we plan to introduce the role of a Senior Manager Services Marketing.

Your role in our team

In your role as Senior Manager, you will:

- Develop and maintain services positioning and messaging within go-to-market initiatives

- Craft compelling value propositions and service narratives

- Plan and execute service launches and campaigns, creating marketing plans that boost market awareness of our services portfolio

- Enable the sales organization by developing sales pitches, solution descriptions, and providing tools, training, and content

- Collaborate cross-functionally with product, sales, marketing and operations teams to ensure an integrated and consistent portfolio

- Provide clear insights into our services and delivery processes, enriched with facts and figures, to help customers better understand and experience the value of our offering

- Support defining pricing strategy and evaluate new commercial business models

- Drive customer engagement across awareness, adoption and advocacy and continuously refine strategies based on post-launch and market feedback

- Roadmap: You will contribute in defining our service portfolio vision together with Service Owners and Product Managers and help building the associated roadmap that reflects the service needs of the future

- Intelligence: You will contribute to the gathering of intelligence from service trends, competitor analyses, data monitoring, and user interviews

- Communication: You will bring visibility to all stakeholders regarding what's coming next and ensure all teams are aligned around the roadmap

- You will analyse and prepare market trends, customer requirements and competitor portfolios, and derive resulting market potential as well as go-to-market strategies

Requirements

- University degree in technical field such as Computer Science, Software Engineering or Physics, Master’s preferred.

- You have working experience in an industrial international B2B environment

- At least 5 years of professional experience in marketing and sales in the IT or software environment

- You are fluent in English.

- Experience writing value proposition and sales/marketing content and strategy

- Experience in delivering impactful services introductions, increasing services and product awareness and customer engagement and retention

- You are familiar with the pharmaceutical and biotechnology industry processes and with FDA-regulated environment

- Good knowledge of current IT technologies and architectures as well as international standards in the IT environment (e.g. ITIL, ISO standard, etc.)

- Excellent communication ability (both written and verbal) and influencing skills including presenting complex concepts to a variety of audiences is critical to the success in this position. You are able to influence multiple stakeholders without direct authority

- You have strong collaboration skills and are confident working in a multicultural, geographically distributed and matrixed team environment

- Mindset: You have an entrepreneurial mindset, you like challenges, you welcome feedback, and strive to get better every day

- Excellent analytical skills: You love solving complex problems and analyzing data

- Highly independent working style, strong sense of responsibility, confident manner and assertiveness

- Strong organizational and time management abilities

Körber Business Area Pharma is the leading provider for MES software to the pharmaceutical and biotech manufacturing industry. Our first in class Werum PAS-X software offering allows our customers to control and record the making of life saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation.

- You will work in a modern work environment with open culture towards improvements and new ideas.

- You are part of a global operating company with a wide customer basis and a growing business.

- You profit from international cooperation within group-expert network to implement corporate wide concepts.

- You will work in a team who is focusing on customer requirements, service excellence and continuous improvement.

We are Körber – an international technology group with around 13,000 employees at over 100 locations worldwide and a common goal: we turn entrepreneurial thinking into customer success and shape technological change. In our Business Areas Pharma, Supply Chain, and Technologies, we deliver products, solutions and services that inspire and create added value for customers. We build ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.

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