Service Delivery Manager
3 weeks ago
SWARCO Ireland: We're enhancing journeys across the island through intelligent transport systems. As part of the global SWARCO Group, our work contributes to a worldwide network of smart mobility solutions including innovative traffic management in all its forms, making a real difference here. Join our passionate, collaborative team, valuing innovation, continuous improvement, and your professional growth in a supportive environment. SWARCO The Better Way. Every Day. What you will do In this role as - Service Delivery Manager - you will be supporting the wider Field team (between 40 60 people) using your experience customer delivery and people management. Ensuring the team is resourced and able to effectively attend to all our customers needs. You will also: Reviewing and approving risk assessments / method statements (RAMS) for all planned works; ensure field sign-off and point-of-work risk assessment completion. Maintaining and publishing an integrated master schedule (PPM, statutory inspections, projects, reactive works). Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast. Intervening when SLA thresholds are about to be breached. Managing on-call / standby rota ensuring 24/7/365 coverage. What we are looking for Degree/Diploma in Engineering, Facilities -OR- a related technical subject -OR- equivalent experience. Working understanding of electrical safety and related regulations evidence of building and managing workload AND with process auditing and Compliance. Demonstrated success delivering against contractual SLAs / KPIs in a customer facing service environment. Working understanding of electrical safety and related regulations. Recognised H&S qualification (IOSH Managing Safely minimum; NEBOSH General). What we offer As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive: Company Car | Mobile Phone 25 days holiday rising to 28 days excluding bank holidays, plus the option to holiday. Generous employer pension contributions Employee Assistance Programme Employee discounts portal Perkbox Life assurance Interested? Please apply by clicking on the link below and share your details. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed. We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer. Skills: Service Delivery People Management Team Management Project Delivery risk assessments Service Escalations IOSH Benefits: Company Car Mobile Phone Pension Employee Assistance Employee Discounts Life Assurance
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